Reinsurance Client Advocate/Technician
Job description
Original text imported from Reed
A well-respected, market leading and Global Lloyd's Broker House, are now seeking a Reinsurance Client Service Advocate(s), within their dynamic and successful Treaty and Facultative Reinsurance Divisions.
These are not your traditional back-office or purely technical processing role. Although centred on post-placement responsibilities, the Client Advocate offers broad exposure across premium processing, broker support and client servicing, alongside attendance at client and reinsurer meetings and involvement in light claims processing.
Offering the opportunity to join a highly reputable Global Lloyd’s Broker where collaboration is key, these fully encompassing technical role provides meaningful client and market exposure, clear progression pathways, and the backing of a high-performing, fun and collaborative culture.
Role Responsibilities
Technical Processing
- Handle proportional, pro rata, quota share, facultative and excess of loss premium and claims processing across all classes of business.
- Manage accounts independently, prioritising workload to meet deadlines and maintain service standards.
- Liaise confidently with clients and reinsurers on technical matters.
- Build and maintain strong working relationships internally and externally.
- Understand client requirements and deliver effective, outcome-focused solutions.
- Attend client and reinsurer meetings where required.
- Demonstrate strong working knowledge of the Lloyd’s and Company Reinsurance markets.
Broker Support
- Debroke and manage risk sign-down processes.
- Produce and maintain accurate account statistics.
- Support ongoing account servicing and business retention.
- Utilise electronic systems throughout the full processing cycle.
Claims
- Manage claims from notification through to agreement, settlement and closure.
- Handle complex claims including XOL, binders, direct and audit-related matters.
- Negotiate XPL, ex-gratia and non-standard presentations.
- Oversee Letters of Credit and complete adjustments accurately within required timeframes.
About You
- Experience in a Technical Reinsurance role for a Lloyd's Broker or (Re)insurer
- Experience in performing premium processing / post-placement duties
- Experienced in Treaty OR Facultative Reinsurance (Prop, Non-Prop, XOL or Pro-Rata) is ideal however, coming from a Direct &/Or Facultative technical background will be strongly considered.
- Strong reinsurance claims knowledge
- Proficient in IMR, CLASS, ECF and LORS.
- Experience with Salesforce and Open TWINS beneficial.
- Strong communication skills, both written and verbal.
- Highly organised, deadline-driven and solutions-focused.
- Confident problem-solver with sound understanding of systems and controls.
- Competent in Microsoft Office applications.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your Lloyd's Broker or (Re)insurer experience prominently as this is specifically mentioned as essential
📊 Quantify your claims processing: "Managed 150+ XOL claims annually, achieving 95% settlement within SLA"
🌐 Emphasise your system proficiency in IMR, CLASS, ECF and LORS as these are critical technical requirements
🎯 Showcase both Treaty AND Facultative experience if you have it, as the role spans both divisions
🤝 Demonstrate client-facing experience as this isn't a back-office role - mention meeting attendance and relationship building
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Processed £12M in Treaty reinsurance premiums annually using IMR and CLASS systems, maintaining 98% accuracy across proportional and XOL structures
- •Managed 85+ facultative claims from notification to settlement, negotiating complex XPL presentations and achieving average closure within 45 days
- •Built relationships with 20+ Lloyd's syndicates and company reinsurers, attending quarterly review meetings and supporting £8M in account renewals
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Dear Hiring Manager,
Your Reinsurance Client Advocate position at this leading Lloyd's Broker house perfectly matches my technical reinsurance background and client-facing aspirations. With hands-on experience in premium processing and claims management across Treaty and Facultative lines, I'm particularly drawn to the role's blend of technical expertise and client relationship building that sets it apart from traditional back-office positions.
My background in Lloyd's market operations and proficiency with core systems like IMR, CLASS and ECF positions me well to handle the complex proportional and excess of loss processing this role demands. I've successfully managed independent account portfolios while maintaining the high service standards essential in reinsurance relationships.
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Interview questions
10 questions generated from this advert.
Technical
- ›Explain the difference between proportional and non-proportional reinsurance structures
- ›How would you handle a complex XOL claim with disputed coverage terms?
- ›Walk me through your experience with IMR and CLASS systems for premium processing
- ›Describe the risk sign-down process and your role in managing it
- ›How do you prioritise multiple accounts with competing deadlines in premium processing?
Behavioural
- ›Tell me about a time you had to negotiate a difficult claims settlement
- ›Describe a situation where you had to build a relationship with a challenging client
- ›Give an example of when you solved a complex technical problem under pressure
- ›Tell me about a time you had to manage competing priorities across multiple accounts
- ›Describe how you've contributed to team collaboration in a previous role
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to negotiate a difficult claims settlement
Describe a situation where you had to build a relationship with a challenging client