Housing Liaison Team Leader
Job description
Original text imported from Reed
Job Title: Housing Liaison Team Leader
Location: London Borough of Newham
Contract Type: Temporary
Rate: £26.13 PAYE hour
Are you passionate about housing and eager to make a positive impact in your community? Our client is searching for a dynamic and experienced Housing Liaison Team Leader to spearhead a team dedicated to providing top-notch housing management services in Newham.
About the Role:
As the Housing Liaison Team Leader, you will lead a team of Housing Liaison Officers and Resident Service Officers, ensuring services are customer-centred and delivered to the highest standard. This is a hands-on leadership role where your efforts will directly enhance the quality of life for residents across the borough.
What You'll Be Doing:
- Lead and Support Your Team: Motivate and manage your team to deliver excellent housing services. Conduct one-on-ones, appraisals, and support staff development.
- Deliver Excellent Housing Services: Oversee mixed tenure properties, manage tenancy conditions, and ensure regular estate inspections.
- Tackle Anti-Social Behaviour: Handle ASB cases promptly, working closely with enforcement teams and maintaining accurate case records.
- Community Engagement: Support community activities and collaborate with internal and external partners to enhance neighbourhood safety.
- Health, Safety, and Compliance: Ensure your team adheres to health and safety policies and procedures.
- Escalations and Complaints: Be the first point of contact for complex inquiries, ensuring fair and timely resolutions.
What We're Looking For:
- Proven experience managing a high-performing team.
- Strong background in housing management and knowledge of housing law.
- Ability to engage positively with residents, even in challenging situations.
- Strong organisational skills and sound judgement.
Personal Qualities:
- A genuine commitment to delivering excellent housing services.
- Flexible, empathetic, and approachable leadership style.
If you're ready to take the next step in your career and make a difference in the community, we want to hear from you! Join our client in shaping a brighter future for residents in Newham. Apply today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🏠 Highlight your housing management experience prominently as this role specifically requires strong background in housing management and housing law knowledge
👥 Emphasise your team leadership achievements with specific metrics like team size managed and performance improvements delivered
🛡️ Showcase your Anti-Social Behaviour case management experience as the role involves handling ASB cases promptly with enforcement teams
📊 Quantify your community engagement successes and resident satisfaction improvements in previous housing roles
🎯 Demonstrate your experience with mixed tenure properties and estate inspections as these are core responsibilities mentioned
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Led 8-person Housing Liaison team managing 1,200 mixed tenure properties, achieving 95% resident satisfaction through proactive estate inspections and community engagement
- •Reduced Anti-Social Behaviour case resolution time by 40% through streamlined processes and close collaboration with enforcement teams across 15 estates
- •Delivered staff development programme for 12 Housing Officers, resulting in 85% performance improvement and 3 internal promotions within 18 months
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Adecco
Dear Hiring Manager,
Adecco's Housing Liaison Team Leader position in Newham represents exactly the community-focused leadership role I want to pursue next. My background in housing management and Anti-Social Behaviour case handling aligns perfectly with your requirements for managing mixed tenure properties and leading Housing Liaison Officers.
My background in housing services has equipped me with the skills to motivate teams whilst delivering excellent resident-centred services. I have successfully managed estate inspections, handled complex ASB cases, and developed staff through regular one-on-ones and appraisals.
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Interview questions
10 questions generated from this advert.
Technical
- ›What housing legislation do you consider most important when managing tenancy conditions?
- ›How do you approach estate inspections to ensure compliance and resident satisfaction?
- ›Describe your experience managing mixed tenure properties and the unique challenges involved
- ›What systems do you use for tracking and managing Anti-Social Behaviour cases?
- ›How do you ensure your team maintains accurate case records for ASB incidents?
Behavioural
- ›Tell me about a time you had to motivate an underperforming team member in a housing context
- ›Describe a challenging resident complaint you handled and how you resolved it
- ›Give an example of when you had to work with external partners to enhance neighbourhood safety
- ›Tell me about a time you had to handle a complex Anti-Social Behaviour case
- ›Describe how you've supported staff development in your previous leadership roles
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to motivate an underperforming team member in a housing context
Describe a challenging resident complaint you handled and how you resolved it
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