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⚡ Source: ReedRef: 56863833

Driver and Warehouse Assistant

City Plumbing·Cumberland, North West·Posted 4 days ago
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Job description

Original text imported from Reed

#BelongWithUs
Come and join us as a Driver and Warehouse Assistant on a flexible hours basis to help us grow, deliver sales and exceed customer expectations
The role:
As a Driver and Warehouse Assistant, you’ll be committed to delivering an outstanding level of service, and you’ll be professional, driven and enthusiastic.  The Driver and Warehouse Assistant role reports into the branch management team and will provide the highest level of service to internal and external customers, and will deliver products to our customers against some very tight deadlines.  This role will also be to assist in the warehouse and may at times be customer facing within the branch, serving on the trade counter and dealing with customers over the telephone ensuring that we provide the best service and maximise sales at every opportunity.  
You will be contracted to a set minimum number of hours per week, and you will be required to be flexible to work additional hours to deliver the best customer experience, especially during the peak trading winter heating season. Where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when! You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way!
Please note, this role requires you to have the appropriate driving licence with previous experience as a driver
Key Responsibilities:

Health and safety of yourself and your vehicle 
Maintenance and condition of your vehicle
Report any issues or incidents to your line manager 
Comply with transport compliance law and regulations 
Dealing with stock and deliveries
Supporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. 
Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. 
Assisting with the general duties within the branch such as serving customers on the trade counter, telesales
Ensuring the housekeeping standards are maintained both on the trade counter and warehousing

You:
Along with a clean driving licence, you will ideally have previous warehouse and driving experience and knowledge of the products associated with our industry would be an advantage. You'll be flexible with working hours, and your approach to delivering customer and business needs. You’ll thrive on providing the best customer service and being a huge support to your branch colleagues 
Us:
From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.
Benefits Package and Cultural Environment:

Bonus
Discounts, savings and cash back at numerous retailers
Life assurance
Extended family policy including maternity, paternity, additional annual leave and more
Mental Health First Aiders and Employee Assistance Programme, we look out for each other
Complete induction and a company that lets you grow and encourages development
Financial education and loans
Flexible working options
A business striving to create an environment of inclusion so everyone can be their true self
And more!

#BelongWithUs
We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it. 

We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
SpeedCV AI

Key skills

AI-extracted from the job advert

Must-have skills
Clean driving licencePrevious driving experienceCustomer service
Nice-to-have
Warehouse experiencePlumbing product knowledgeTrade counter experienceTelesales experience
Soft skills
FlexibilityCustomer serviceCommunicationTeamworkProfessional approachEnthusiasm
SpeedCV AI

Application advice

5 AI-generated recommendations to maximise your chances.

1

🚚 Emphasise your clean driving licence and delivery experience prominently as this is explicitly required

2

🏪 Highlight any warehouse or trade counter experience as the role involves both driving and branch support duties

3

📞 Include customer service skills as you'll be dealing with customers face-to-face and over the telephone

4

🔧 Mention any plumbing, heating, or building supplies knowledge as this would be advantageous for product familiarity

5

⏰ Demonstrate your flexibility with working hours, especially during peak winter heating season mentioned in the advert

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Suggested CV bullets

3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.

How to tailor your CV

Add these 3 bullets under your most recent experience:

  • Managed daily delivery routes covering 25+ customer locations, maintaining 98% on-time delivery rate during peak trading periods
  • Served 40+ trade customers daily on warehouse counter, achieving £2,800 average daily sales through product knowledge and upselling
  • Maintained vehicle compliance and safety standards across 3 delivery vehicles, completing daily checks and reporting maintenance issues

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Dear Hiring Manager,

City Plumbing's Driver and Warehouse Assistant position combines my passion for customer service with my clean driving licence and warehouse experience. Your emphasis on flexible hours and peak winter season support aligns perfectly with my adaptable approach to meeting business demands.

My background in warehouse operations and customer-facing roles has equipped me with the skills to excel in both delivery coordination and trade counter service. I understand the importance of maintaining vehicle compliance and delivering products against tight deadlines whilst providing exceptional customer service.

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SpeedCV AI

Interview questions

10 questions generated from this advert.

Technical

  • What experience do you have with warehouse management systems?
  • How do you ensure vehicle safety checks and maintenance compliance?
  • What knowledge do you have of plumbing and heating products?
  • How would you handle stock rotation and inventory management?
  • What transport compliance regulations are you familiar with?

Behavioural

  • Describe a time when you had to work flexible hours to meet customer demands
  • How do you handle difficult customers on the trade counter?
  • Tell me about a time you exceeded sales targets in a previous role
  • How do you prioritise deliveries when facing tight deadlines?
  • Describe how you would maintain high housekeeping standards in a busy warehouse
SpeedCV AINEW

STAR answer examples

Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.

1Question

Describe a time when you had to work flexible hours to meet customer demands

During a particularly busy winter period at my previous warehouse role, we received an urgent order for heating components worth £3,200 that needed delivery by 8am the next morning. I volunteered to start my shift 3 hours early and coordinated with the night team to prepare the order. I completed the early morning delivery successfully, ensuring the customer's heating system was restored for their 15 tenants. This flexibility resulted in a £800 follow-up order and strengthened our customer relationship significantly.
2Question

How do you handle difficult customers on the trade counter?

A regular trade customer became frustrated when we were out of stock on a specific boiler part they needed urgently for a job. I listened to their concerns and immediately called 3 nearby branches to locate the part. I found it at our sister branch 12 miles away and arranged same-day collection. I also provided them with a compatible alternative part as backup. The customer appreciated the proactive approach and has since increased their monthly orders by 22%, often specifically requesting to deal with me.

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