Customer Delivery Driver - Chelmsford Princes Rd Superstore
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Mon 19:00:00 23:00:00 Thu 19:00:00 23:00:00 Fri 19:00:00 23:00:00 Sat 13:00:00 18:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)Â
Flexible working available from day oneÂ
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with familyÂ
Free wellbeing services to support your mind, body and lifeÂ
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%Â
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemesÂ
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.Â
Be warm and welcoming with customers and colleagues.Â
Respond quickly to changing customer needs and embrace change while out on the road and in the store.Â
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV with your valid UK driving licence details (full or automatic, under 3 points) as this is the single mandatory requirement stated in the advert — place it prominently in your Personal Statement or a 'Key Credentials' section.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer doorstep deliveries per shift with a 98% on-time arrival rate' to demonstrate reliability against Tesco's time-slot focus.
🚐 Highlight any previous van or multi-drop delivery experience explicitly, referencing vehicle safety checks and load management, as the advert stresses roadworthy checks and organised loading.
🤝 Include a specific example of handling a customer complaint or order issue calmly (e.g. substitutions or short-dated items), as the advert calls this out as a key responsibility.
🕐 Note your availability clearly — the role has fixed evening and Saturday windows (Mon/Thu/Fri 19:00–23:00, Sat 13:00–18:00); confirming availability alignment in your CV or cover letter removes a common hiring barrier.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed 28 home delivery drops per shift for a regional grocery retailer, maintaining a 97% on-time delivery rate across a 40-mile route over 18 months.
- •Conducted daily pre-drive van safety checks and load audits across a 3.5-tonne vehicle, achieving zero road incidents and zero damaged orders over a 12-month period.
- •Resolved 15+ weekly customer queries regarding order substitutions and missing items at the doorstep, reducing escalated complaints to the depot by 30% within 3 months.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I want to develop my delivery career — which is why the Customer Delivery Driver role at the Chelmsford Princes Road Superstore immediately caught my attention. I hold a valid full UK driving licence with no penalty points, and I have hands-on experience completing multi-drop home deliveries within tight time slots, handling order substitutions professionally, and carrying out thorough pre-drive vehicle safety checks.
My background in customer-facing delivery work has equipped me with the ability to work independently on the road while maintaining a warm, reassuring manner at the doorstep. I understand that communicating clearly about order changes or short-dated items — and processing refunds where needed — is central to keeping customers satisfied and loyal to Tesco.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check on a delivery van?
- ›What steps do you take to load a van safely to protect customer orders during transit?
- ›How do you manage your route to ensure all deliveries are made within their allocated time slots?
- ›What would you do if your van developed a fault mid-route during a delivery shift?
- ›How do you handle a situation where a customer's order contains substituted or short-dated items?
Behavioural
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you dealt with an unhappy customer and how you resolved the situation.
- ›Tell me about a time you worked as part of a team to achieve a shared goal.
- ›Describe a time when you had to manage multiple tasks at once and how you prioritised them.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service under time pressure.
Describe a situation where you had to adapt quickly to an unexpected change while working independently.