CRM Systems & Integration Specialist
Job description
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CRM SYSTEMS & INTEGRATION SPECIALIST
£40-45k + Exceptional Benefits Bond Street, London | Full-Time, Office-Based
An exceptional opportunity has arisen to join a globally recognised luxury retailer at their prestigious Bond Street headquarters.
We are seeking a technically accomplished CRM Systems & Integration Specialist to play a pivotal role in shaping and maintaining a world-class customer data ecosystem. This position sits at the intersection of data, technology, and client experience, ensuring every interaction reflects the brand's commitment to excellence, discretion, and personalisation.
Working closely with CRM, Digital, and Sales teams, you will be responsible for building and optimising the systems that power a seamless, omnichannel customer journey.
The Role:
· Lead the technical configuration and ongoing development of the CRM ecosystem
· Ensure seamless data integration across all customer touchpoints (web, email, social, and in-store)
· Maintain exceptional data quality, governance, and GDPR compliance
· Build advanced segmentation, automation, and lifecycle triggers to support personalised marketing
· Develop reporting frameworks and dashboards to support commercial decision-making
· Troubleshoot system issues, integrations, and data flows across platforms
· Collaborate closely with Sales, CRM, and Digital teams to enhance customer insight and engagement
· Support a refined, human approach to automation, aligned with luxury service standards
What We're Looking For:
· 3-5 years' experience in CRM systems, marketing technology, or data-focused roles
· Strong technical capability, including Excel (essential) and working knowledge of SQL, HTML/CSS
· Experience with CRM and marketing platforms (e.g. Salesforce, HubSpot, Klaviyo, Shopify)
· Proven ability to manage integrations, data flows, and system architecture
· Analytical mindset with a strong focus on data quality and performance
· Understanding of omnichannel customer journeys and digital ecosystems
· Highly organised, detail-oriented, and collaborative in approach
The Package:
· Competitive salary
· 26 days holiday + bank holidays
· 6% company pension contribution
· Private healthcare (after 6 months)
· Bonus paid 3 times per year
· Wellbeing support
· Death in service (2.5x salary)
This is a rare opportunity to join a heritage luxury brand, where technology and data are used to enhance - not replace - exceptional, personalised customer experiences.
BH36082
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your CRM platform experience (Salesforce, HubSpot, Klaviyo, Shopify) prominently as these are specifically mentioned requirements
📊 Quantify your data integration achievements: 'Integrated 8 customer touchpoints, improving data accuracy by 35%'
🌐 Emphasise your omnichannel experience as this luxury retailer values seamless customer journeys across all touchpoints
🎯 Showcase your GDPR compliance expertise as data governance is critical in this regulated environment
🤝 Demonstrate your collaborative approach with cross-functional teams (Sales, CRM, Digital) as mentioned in the role
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Configured Salesforce CRM integration across 12 customer touchpoints, improving data accuracy by 28% and reducing manual data entry by 6 hours weekly
- •Built advanced segmentation workflows in HubSpot supporting 15,000+ customer lifecycle triggers, increasing personalised campaign engagement by 42%
- •Implemented GDPR-compliant data governance framework across Klaviyo and Shopify platforms, ensuring 100% regulatory compliance for 85,000 customer records
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Letter preview — tailored to Zachary Daniels
Dear Hiring Manager,
The CRM Systems & Integration Specialist role at your prestigious Bond Street headquarters represents exactly the intersection of luxury retail and technical excellence I've been seeking. My experience with Salesforce, HubSpot, and advanced data integration aligns perfectly with your need for seamless omnichannel customer experiences.
My background in CRM systems management and marketing technology has equipped me with the technical skills and analytical mindset required to maintain your world-class customer data ecosystem while ensuring GDPR compliance and data governance standards.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you approach integrating multiple customer touchpoints into a single CRM ecosystem?
- ›Describe your experience with SQL for data analysis and reporting in CRM systems
- ›How do you ensure GDPR compliance when managing customer data across multiple platforms?
- ›What's your approach to building advanced segmentation and lifecycle triggers?
- ›How would you troubleshoot data flow issues between integrated systems?
Behavioural
- ›Tell me about a time you had to collaborate with multiple teams to enhance customer experience
- ›Describe a situation where you had to maintain data quality under pressure
- ›How do you handle competing priorities when managing multiple system integrations?
- ›Give an example of when you improved a customer journey through technical solutions
- ›Tell me about a time you had to explain technical concepts to non-technical stakeholders
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to collaborate with multiple teams to enhance customer experience
Describe a situation where you had to maintain data quality under pressure