CRM Systems Specialist
Job description
Original text imported from Reed
A leading international law firm is seeking a CRM Systems Specialist to join its Marketing & Business Development team in London.
This role will act as the local CRM subject-matter expert, responsible for maintaining high-quality CRM data, supporting users, and playing a key role in the firm’s migration from InterAction to Intapp DealCloud.
Key Responsibilities:
- Support the migration from InterAction to Intapp DealCloud and ongoing system adoption.
- Act as the London CRM expert, supporting partners and internal users.
- Maintain and improve CRM data quality, governance and best practices.
- Cleanse and maintain contact records, mailing lists and company data.
- Produce searches, reports and targeted lists to support Business Development activity.
- Ensure CRM data processes comply with GDPR and data protection requirements.
Skills & Experience:
- Hands-on experience with Intapp DealCloud and InterAction.
- Strong CRM data management and data governance experience.
- Excellent attention to detail and data accuracy.
- Strong communication skills with the confidence to work with senior stakeholders.
- Experience in legal or professional services environments is desirable.
At Norfolk Capsey, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
ABOUT NORFOLK CAPSEY
Norfolk Capsey is a professional services marketing & business development recruitment specialist. For over twenty five years we've been connecting talent with many leading professional services firms in the UK & internationally. Access our website for the latest vacancies and follow our LinkedIn page for vacancies & market updates.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead with your Intapp DealCloud and InterAction experience in your Professional Summary or opening section—the advert emphasises hands-on experience with both systems as essential.
📊 Quantify your data governance achievements: instead of "improved data quality", write "Cleansed 50,000+ contact records, achieving 95% data accuracy compliance" or similar metrics.
🌐 Highlight GDPR and data protection work prominently; the role explicitly requires this compliance knowledge, so include any relevant certifications or projects.
🎯 If you have legal or professional services sector experience, place it early in your CV—the advert states this is desirable and signals cultural fit with the firm.
🤝 Emphasise your experience supporting senior stakeholders and partners; this is a subject-matter expert role requiring confidence and communication with high-level users, so include examples of successful user adoption or training initiatives.