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⚡ Source: ReedRef: 50571403

Conveyancing - Fee Earner - Low Volume - Customer Service Focus

Reed·East Suffolk, Suffolk·Posted 36 months ago
💰 £38-45k/year
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Job description

Original text imported from Reed

Residential Conveyancing Fee Earner - Low Volume - High Quality - Customer Service Focus

Looking to progress your career or simply change your environment? I am pleased to be working for an established business who through sustainable growth, have an opportunity for an experienced Conveyancing Fee Earner to take a lead role in the Residential Conveyancing department. This business is low volume, high quality, customer service being the focus.

Offering job security and progression, this local business is dedicated to quality and personal service. The role will involve all types of conveyancing matters from inception through to post-completion including:

  • Registered & unregistered
  • Freehold, leasehold, new build & shared ownership
  • Re-mortgages, transfers of equity & help to buy
  • Land Registry applications

I look forward to your application, please apply with a current CV or contact Carolyn Thompson at Reed Legal via LinkedIn for a 100% confidential chat.

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Key skills

AI-extracted from the job advert

Must-have skills
Residential conveyancingFreehold and leasehold transactionsNew build conveyancingShared ownership conveyancingRe-mortgage and transfer of equityHelp to Buy conveyancingLand Registry applicationsUnregistered title conveyancingPost-completion procedures
Nice-to-have
Case management software proficiencySDLT submissions
Soft skills
Customer service focusAttention to detailCommunicationAutonomyProfessionalism
SpeedCV AI

Application advice

5 AI-generated recommendations to maximise your chances.

1

⭐ Open your Personal Statement with 'Residential Conveyancing Fee Earner' and reference your end-to-end transaction experience, as the advert explicitly seeks someone to lead the department from inception through to post-completion.

2

📊 Quantify your caseload history: e.g. 'Managed 40 active residential files simultaneously, achieving 97% client satisfaction scores', to demonstrate quality over volume — which this firm explicitly values.

3

🎯 Highlight experience with niche transaction types (shared ownership, new build, Help to Buy, unregistered titles) in a dedicated skills section, as the advert lists all of these as required matter types.

4

🌐 Emphasise your Land Registry applications experience, including e-DS1, AP1, and SDLT submissions, as post-completion work is explicitly called out in the role description.

5

🤝 Showcase client-facing examples in your CV bullet points — this low-volume, high-quality firm places customer service at the centre of its model, so evidence of client retention or positive feedback will differentiate your application.

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Suggested CV bullets

3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.

How to tailor your CV

Add these 3 bullets under your most recent experience:

  • Managed a caseload of 35 active residential conveyancing files simultaneously, covering freehold, leasehold, new build and shared ownership transactions, achieving a 96% client satisfaction rating across 12 months.
  • Processed over 120 Land Registry applications annually, including first registrations of unregistered titles and complex AP1 submissions, reducing requisition rate to under 4% through rigorous pre-submission checks.
  • Led Help to Buy and shared ownership completions for 18 clients in a single quarter, coordinating with Homes England and housing associations to meet exchange deadlines within a 28-day target window.

Free to copy — tailoring requires a 30-sec CV upload.

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Letter preview — tailored to Reed

Dear Hiring Manager,

Residential conveyancing at a firm that prioritises quality over volume is exactly the environment I have been seeking — which is why the Fee Earner opportunity at your East Suffolk practice immediately stood out. With hands-on experience across freehold, leasehold, new build, shared ownership, Help to Buy, and re-mortgage transactions, I am confident I can take a lead role in your conveyancing department from day one.

My background in residential conveyancing spans the full transaction lifecycle, from initial instruction through to post-completion Land Registry applications, including handling unregistered titles and transfers of equity. I have consistently maintained strong client relationships by prioritising clear communication and proactive updates — values that align directly with your firm's customer service focus.

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Interview questions

10 questions generated from this advert.

Technical

  • Walk me through your process for handling a leasehold transaction from instruction through to post-completion.
  • How do you approach a title with unregistered land — what searches and checks do you prioritise?
  • What experience do you have with Help to Buy and shared ownership transactions, and what are the key compliance points?
  • How do you manage Land Registry applications, including dealing with requisitions?
  • What case management software have you used, and how do you keep your files audit-ready?

Behavioural

  • Describe a time when a transaction became unexpectedly complex — how did you manage the client's expectations?
  • Tell me about a situation where you identified a title defect late in a transaction. What steps did you take?
  • Give an example of when you went above and beyond for a client to deliver a high-quality outcome.
  • Describe a time you had to manage competing deadlines across multiple files. How did you prioritise?
  • Tell me about a time you disagreed with a colleague or supervisor on how to handle a matter. How did you resolve it?
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STAR answer examples

Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.

1Question

Describe a time when a transaction became unexpectedly complex — how did you manage the client's expectations?

Situation: A freehold purchase I was handling revealed an unregistered title with a missing conveyance from 1987, three weeks before the agreed exchange date. Task: I needed to resolve the title defect and keep a first-time buyer couple informed without causing panic. Action: I immediately instructed a title indemnity insurance provider, obtained a quote within 24 hours, and called the clients to explain the issue in plain English, setting a revised exchange timeline of five working days. I also liaised daily with the seller's solicitor to gather supporting documentation. Result: Exchange completed only four days later than originally planned, and the clients left a five-star Google review specifically praising the clear communication throughout.
2Question

Give an example of when you went above and beyond for a client to deliver a high-quality outcome.

Situation: An elderly client purchasing a leasehold retirement flat was confused by the lease terms and had received conflicting advice from a family member. Task: As their fee earner, I needed to ensure they fully understood the ground rent review clauses before exchange. Action: I arranged a 45-minute face-to-face appointment at the office — outside my usual telephone-only process — and produced a one-page plain-English summary of the key lease obligations. I also flagged a doubling ground rent clause to the seller's solicitors and negotiated a deed of variation reducing it to an RPI-linked cap. Result: The client exchanged with full confidence, and the firm received a written letter of thanks that was shared with the senior partners.

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