Business Analyst - Product, UI, UX, Digital
Job description
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Business Analyst - Product, UI, UX, Digital
£Market Rate - Inside IR35
London / Hybrid
6-12 months
I am recruiting for a Business Analyst who operates confidently at the intersection of users, product, design, and delivery, and is able to bring clarity to complexity across a product-led, business-critical programme.
Key Requirements:
- Proven commercial experience working as a Business Analyst within large, complex / highly federated organisations on digital product or platform-led programmes.
- Experience analysing and supporting delivery of internal-facing tools or operational systems.
- The ability to deeply analyse end-to-end consultant workflows and operational processes across multiple systems, translating them into clear, usable requirements.
- Expertise in defining user journeys, functional requirements, acceptance criteria, and widget-level behaviours aligned to product priorities.
- Can translate complex, multi-system processes into consumable outputs for UX/UI designers, front-end engineers, and integration teams.
- Expertise working with API-integrated systems, data sources, or platforms.
- Excellent collaboration skills to ensure backlog readiness, scope clarity, and reduced delivery risk.
- The ability to work with CRM, data, and AI teams to ensure requirements are feasible, well-scoped, and integration aware.
- Can support usability testing, iteration, and documentation to ensure the Workspace drives productivity, reduces friction, and fits high-paced operational work.
- Excellent communication and stakeholder management skills.
Nice to have:
- Immediate availability.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your Business Analyst experience in digital product programmes at the top of your CV as this role specifically requires proven commercial experience in large, complex organisations
📊 Quantify your workflow analysis achievements: "Analysed 15 end-to-end consultant workflows across 8 systems, reducing process complexity by 40%"
🌐 Emphasise your API integration and multi-system experience as the role requires expertise working with API-integrated systems and platforms
🎯 Showcase specific examples of translating complex processes into clear requirements for UX/UI designers and engineering teams
🤝 Demonstrate your collaboration skills with CRM, data, and AI teams as cross-functional working is essential for this role
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Analysed 12 end-to-end consultant workflows across 6 integrated systems, reducing process complexity by 35% and improving operational efficiency
- •Defined user journeys and functional requirements for 3 internal-facing tools, supporting delivery teams to achieve 98% acceptance criteria completion
- •Collaborated with CRM, data and AI teams to scope API integration requirements for 8 platforms, ensuring zero delivery delays over 9-month programme
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Letter preview — tailored to Hays Specialist Recruitment Limited
Dear Hiring Manager,
Hays' digital transformation programme represents exactly the type of complex, product-led challenge I excel at as a Business Analyst. My expertise in API integration and multi-system workflow analysis aligns perfectly with your need for someone who can bring clarity to complexity across federated organisations.
My background in analysing end-to-end processes across multiple integrated systems has equipped me to translate complex requirements into clear, actionable outputs for UX/UI designers and engineering teams. I have successfully worked with CRM, data, and AI teams to ensure requirements are feasible and integration-aware.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you approach analysing end-to-end workflows across multiple integrated systems?
- ›What methods do you use to define functional requirements and acceptance criteria for digital products?
- ›How do you ensure API integration requirements are feasible and well-scoped?
- ›Describe your experience working with CRM systems and data platforms in a business analysis context
- ›How do you translate complex technical processes into consumable outputs for UX/UI teams?
Behavioural
- ›Tell me about a time you brought clarity to a complex, multi-system process
- ›Describe a situation where you had to manage conflicting stakeholder requirements
- ›Give an example of how you've supported usability testing and iteration processes
- ›Tell me about a challenging project where you had to ensure backlog readiness and scope clarity
- ›Describe a time when you had to work with multiple teams to reduce delivery risk
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you brought clarity to a complex, multi-system process
Describe a situation where you had to manage conflicting stakeholder requirements