Business Analyst
Job description
Original text imported from Reed
This is a fantastic opportunity for an enthusiastic and capable Business Analyst to take step up and play a key role in the development of our products.
As a Business Analyst, you will work closely with customers and internal teams to translate business needs into well-defined, technically sound solutions that deliver tangible business benefit.
You will analyse customer and business requirements, translate them into clear and actionable outcomes, and support the delivery of system enhancements, projects, and product roadmap initiatives through the Agile software development lifecycle.
As an experienced Business Analyst you will bring strong analysis fundamentals, confidence working with technical teams, and the ability to independently and credibly represent the company in customer-facing engagements. You will act as a trusted intermediary between customers and delivery teams, ensuring that the solutions we deliver are aligned to real customer needs and expectations.
Your role at a glance:
- Elicit, analyse, validate, and document business, functional, and non-functional requirements, acting as the voice of the customer throughout the delivery lifecycle.
- Produce clear, high-quality artefacts including user stories, acceptance criteria, process models, and impact assessments, aligned to Agile delivery practices.
- Work collaboratively within an Agile SDLC, supporting backlog refinement, sprint planning, and iterative delivery.
- Support solution design by challenging assumptions and ensuring requirements are technically, operationally, and commercially sound.
- Support UAT planning and execution, ensuring delivered outcomes meet agreed customer requirements and acceptance criteria.
- Confidently and independently engage with customers, representing the company in workshops, discussions, and reviews with professionalism and credibility.
- Build strong working relationships with internal teams and Supplier Partners across business and technical domains.
- Facilitate workshops and structured discussions to clarify customer needs, priorities, constraints, and expected outcomes.
- Communicate complex concepts clearly to both technical and non-technical audiences.
- Contribute insight and analysis to customer reviews, roadmap discussions, and delivery conversations.
- Develop a strong understanding of our software, including how it functions, integrates, and processes data.
- Work closely with Product Engineering to understand system behaviour, constraints, and design decisions within an Agile delivery environment.
- Proactively surface customer feedback, risks, and insights to internal teams to drive better outcomes.
About You
Essential Experience & Skills
- Proven experience as a Business Analyst working on software delivery in a vendor or internal IT environment.
- Strong grounding in core BA techniques and methodologies (e.g. requirements elicitation, process modelling, user stories, acceptance criteria).
- Clear experience producing artefacts such as user stories, acceptance criteria, BPMN or equivalent process models.
- Experience working within an Agile delivery model, collaborating with cross-functional delivery teams.
- Ability to add value immediately through transferable BA skills, even while learning new domains or products.
Technical & Analytical Capability
- Strong technical aptitude, with the ability to understand not just what a system does, but how it does it.
- Comfortable working with technical teams to understand system architecture, data flows, integrations, and constraints.
- Able to analyse system behaviour, identify impacts of change, and ask the right technical questions.
Communication & Collaboration
- Excellent written and verbal communication skills, including the ability to produce clear, client-facing documentation.
- Comfortable engaging directly with customers, demonstrating confidence, clarity, and professionalism in customer-facing discussions.
- Analytical, structured, and able to explain complex concepts simply and clearly.
About Us:
EDW Technology, established in 1995, is a fast-growing IT company specialising in the energy sector. Having acquired TEAM Energy in 2017, a company specialising in energy management software and services, we are well placed to become a leading software provider within the energy sector.
We are proud to be an employee-owned business that means every team member has a stake in our success and a voice in shaping our future. As an employee-owned company, we foster a culture of shared responsibility, collaboration, and long-term commitment, where your contributions directly impact our growth and your own. Join a business where you’re more than just an employee at EDW, you’re a co-owner, empowered to make a difference and share in our achievements.
Benefits we offer:
- Employee ownership profit share
- Hybrid working (mix of office and home based)
- Flexible holidays
- Salary sacrifice pension
- Medical cash plan
- Wellbeing Programme
- Life assurance
- Cycle to work salary sacrifice scheme
- Electric Vehicle salary sacrifice scheme
- Free on-site parking
- On-site kitchenette and chill-out areas with free fruit, tea, coffee and cordial
- Company funded events and team building
- Relaxed dress code
- Continued learning and development through internal and external training
To be considered for this role you must have eligibility to work in the UK without sponsorship.
To apply please send an email to including your CV and cover letter. No agencies.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your Agile SDLC experience prominently as the role specifically requires working within Agile delivery practices
📊 Quantify your BA achievements: 'Delivered 25+ user stories across 8 sprints, reducing requirement clarification time by 40%'
🌐 Emphasise customer-facing experience as the role requires independent customer engagement and workshop facilitation
🎯 Showcase your requirements documentation skills with specific artefacts mentioned: user stories, acceptance criteria, process models
🤝 Demonstrate your ability to work with technical teams and translate business needs into technical solutions
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Led requirements elicitation for 12 product features, facilitating 15+ customer workshops and delivering 80+ user stories with clear acceptance criteria
- •Collaborated with Product Engineering teams across 6 Agile sprints, reducing requirement clarification cycles by 35% through improved stakeholder communication
- •Managed UAT planning and execution for 3 major system enhancements, achieving 98% customer acceptance rate on first delivery
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
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Letter preview — tailored to Team Energy
Dear Hiring Manager,
Team Energy's focus on translating customer needs into technically sound product solutions aligns perfectly with my Business Analysis expertise in Agile environments. My experience in requirements elicitation and stakeholder management, combined with proven ability to facilitate customer workshops and produce high-quality user stories, makes me well-suited for this role.
My background in software delivery within Agile SDLC environments has equipped me with the skills to work effectively with both technical teams and customers, ensuring solutions meet real business needs whilst being technically feasible.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you approach requirements elicitation when working with stakeholders who have conflicting priorities?
- ›Walk me through your process for writing effective user stories and acceptance criteria
- ›How do you ensure requirements are technically feasible when working with development teams?
- ›Describe your experience with backlog refinement and sprint planning in Agile environments
- ›How do you handle changing requirements during an Agile delivery cycle?
Behavioural
- ›Tell me about a time when you had to facilitate a difficult stakeholder workshop
- ›Describe a situation where you had to challenge assumptions during solution design
- ›Give an example of when you had to communicate complex technical concepts to non-technical stakeholders
- ›Tell me about a time when you identified risks or issues that others had missed
- ›Describe how you built credibility with a new customer or stakeholder group
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time when you had to facilitate a difficult stakeholder workshop
Describe a situation where you had to challenge assumptions during solution design