Branch Administrator
Job description
Original text imported from Reed
Job Description
At William H Brown, part of the Connells Group, we're looking for a highly motivated Sales Administrator to support our fantastic team in Fakenham. As our Sales Administrator you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment.
A quick look at the role
In this role you will support the sales team within the office with administrative duties. This will involve uploading property details onto various property portals, dealing with customer enquiries both in branch and over the phone and ensuring office expenditure is maintained within budgeted levels.
What’s in it for you Sales Administrator?
- Industry leading training and development
- Demonstrable career ladder
- Opportunities for progression
- Supportive, rewarding and fun environment
- Team incentives
- Understanding of operations within an estate agency business
Skills and experience required to be a successful Sales Administrator
- Customer focused and comfortable in a client facing role
- Resilient, positive, numerate and detail oriented
- Organised and able to prioritise workload in a faced paced environment
- Excellent verbal and written communication skills
- IT literate (MS Office, internet, email systems)
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.
EA07065
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your MS Office proficiency and any property portal experience at the top of your CV as these are specifically mentioned requirements
📊 Quantify your administrative achievements: 'Processed 150+ property listings monthly, maintaining 99% accuracy'
🏠 Emphasise any estate agency or property sector experience as William H Brown values understanding of operations within the industry
🎯 Showcase your customer service skills with specific examples as this role involves dealing with enquiries both in-branch and over the phone
💰 Include any budget management or cost control experience as maintaining office expenditure within budgeted levels is a key responsibility
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed property listings across 4 major portals including Rightmove and Zoopla, maintaining 98% accuracy in property details and descriptions
- •Handled 50+ customer enquiries daily via phone and in-person, achieving 95% customer satisfaction rating through professional service delivery
- •Monitored office expenditure against £2,500 monthly budget, implementing cost-saving measures that reduced expenses by 12% over 6 months
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to William H Brown
Dear Hiring Manager,
William H Brown's reputation as part of the Connells Group makes this Sales Administrator position in Fakenham particularly appealing, especially given my experience with MS Office applications and customer-facing administrative roles. Your emphasis on property portal management and maintaining office expenditure aligns perfectly with my organisational skills and attention to detail.
My background in administrative support and customer service has equipped me with the resilience and communication skills needed to thrive in your fast-paced estate agency environment.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you upload property details to multiple property portals efficiently?
- ›What MS Office applications are you most comfortable with for administrative tasks?
- ›How would you manage and prioritise multiple property listings simultaneously?
- ›What experience do you have with estate agency software or property management systems?
- ›How would you ensure accuracy when inputting property details across different platforms?
Behavioural
- ›Tell me about a time when you had to deal with a difficult customer enquiry
- ›Describe a situation where you had to prioritise multiple tasks in a fast-paced environment
- ›Give an example of when you identified a way to improve office efficiency
- ›Tell me about a time when you had to work as part of a team to achieve a common goal
- ›Describe how you would handle a situation where office expenses were exceeding budget
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time when you had to deal with a difficult customer enquiry
Describe a situation where you had to prioritise multiple tasks in a fast-paced environment