Barista
Job description
Original text imported from Reed
Overview
BaristaHere at Cuppacoff we are a diverse organisation and operate a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.One of our franchises is Costa Coffee and we want to join them in their mission to inspire the world to love great coffee. Being all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. As a Costa Barista, youll not only enjoy the pride of working for the nations favourite coffee shop, but youll also receive great training and benefits. So youre sure to enjoy Costa Coffee as much as our customers do.A bit about the roleDay to day, you'll be making coffee that provides uplifting moments for our customers. That means sustainably sourced beans and velvety milk coffee, topped with our signature art and delivered with your signature smile.
What's involved?
- Crafting great coffee that hits that sweet spot every time
- Serving customers with a smile so they walk away happy and excited about their next visit
- Soaking up all there is to know about Costa products dont forget our teas, frappes, seasonal ranges and much more
- Working with your team to maintain health & safety and cleanliness across the store
- Most importantly, having fun this is your time to learn, develop and meet great people
A bit about you
A passion for coffee and people is just the start of what were looking for. So, what else makes a great Barista?
- A positive outlook, can-do attitude, and bags of personality
- A passion for delivering excellence in everything you do, even whilst working under pressure.
- The communication skills to strike up a good conversation with our customers daily.
- A hard-working attitude and multi-tasking skills.
What we can offer
We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- Great Opportunities to develop yourself and progress your career
- Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
- Costa Coffee Retirement Plan
- Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working
- Employee Assistance Programme
- Health & Wellbeing Programme
- Refer a Friend Scheme
- Opportunity to impact your local community by getting involved
A bit about us
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 14th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.For any reasonable adjustments and general queries please contact
*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Open your CV with a personal statement that explicitly mentions coffee passion and customer experience, as the advert leads with these as core requirements.
📊 Quantify your hospitality experience: e.g. 'Served 150+ customers per shift during peak weekend hours, maintaining queue times under 3 minutes'.
🎯 Reference Costa's four values — Passion, Warmth, Trust and Courage — in your personal statement to mirror the employer's own language and pass ATS screening.
🌐 Highlight any food hygiene certificate (e.g. Level 2 Food Hygiene) or health and safety training, as the advert specifically calls out store cleanliness and H&S responsibilities.
🤝 Include a bullet point about teamwork in a hospitality or retail setting, as the advert emphasises working with the team and maintaining store standards collectively.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Prepared and served over 120 handcrafted espresso-based beverages per shift, consistently achieving customer satisfaction scores above 95% during weekly team reviews.
- •Maintained full compliance with Level 2 Food Hygiene standards across a 10-station coffee bar, contributing to a 5-star food hygiene rating at last local authority inspection.
- •Trained 4 new team members in espresso preparation, milk steaming technique and seasonal menu knowledge, reducing onboarding time from 3 weeks to 10 days.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Costa Coffee. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Costa Coffee
Dear Hiring Manager,
Costa Coffee's reputation as the UK's No.1 coffee brand for 14 years running is built on the quality of its baristas — and I am keen to contribute to that standard at your North Tyneside store. With a genuine passion for coffee crafting and customer-facing service, I am confident I can deliver the memorable moments your customers return for, from perfectly steamed flat whites to seasonal frappe specials.
My background in hospitality and customer service has equipped me with the multi-tasking ability and positive attitude this role demands. I am comfortable working at pace during busy shifts while maintaining health and safety standards and keeping the store environment clean and welcoming for every customer.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk me through how you would prepare a flat white from bean to cup.
- ›How do you ensure milk is steamed to the correct temperature and texture for different drinks?
- ›What steps would you take to maintain cleanliness and food hygiene standards during a busy shift?
- ›How would you handle a situation where the espresso machine produces inconsistent shots?
- ›Describe how you would learn and promote a new seasonal drink range to customers.
Behavioural
- ›Tell me about a time you delivered excellent customer service under pressure.
- ›Describe a situation where you had to juggle multiple tasks at once — how did you prioritise?
- ›Give an example of when you worked as part of a team to achieve a shared goal.
- ›Tell me about a time a customer was unhappy — how did you handle it and what was the outcome?
- ›Describe a moment when you had to quickly learn something new on the job. How did you approach it?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service under pressure.
Describe a situation where you had to juggle multiple tasks at once — how did you prioritise?