Barista
Job description
Original text imported from Reed
Overview
Barista Here at moto were looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering Costas finest quality coffee and exceptional customer service as we transform the UKs rest stop experience. A bit about the role Day to day, you'll be making coffee that provides uplifting moments for our customers. That means sustainably sourced beans and velvety milk coffee, topped with our signature art and delivered with your signature smile.
What's involved?
- Crafting great coffee that hits that sweet spot every time
- Serving customers with a smile so they walk away happy and excited about their next visit
- Soaking up all there is to know about Costa products dont forget our teas, frappes, seasonal ranges and much more
- Working with your team to maintain health & safety and cleanliness across the store
- Most importantly, having fun this is your time to learn, develop and meet great people
A bit about you
A passion for coffee and people is just the start of what were looking for. So, what else makes a great Barista?
- A positive outlook, can-do attitude, and bags of personality
- A passion for delivering excellence in everything you do
- The communication skills to strike up a good conversation with our customers daily
- A hard-working attitude and multi-tasking skills
What we can offer
We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- £12.83 per hour
- 20 Hours per week
- Up to 1 weeks discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
A bit about us
Were Moto, were the future of motorway rest stops and we want you to be part of that future. A role at the UKs largest motorway services operator means being part of an ambitious and supportive organisation who have been brightening peoples journeys through life for nearly 60 years. We dont just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, were also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.Working for moto is truly amazing, but dont just take our word for it, weve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!Disclaimers:*Hourly rates of pay may differ for under 18s, our night shift roles include a premium of £2ph*Please note this role internally is known as Customer Service Assistant*Annual bonus scheme is equivalent to work weeks salary based on average hours worked over a defined period.
*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your espresso machine and milk steaming expertise at the top of your CV, as the advert emphasises "velvety milk coffee" and latte art as core daily tasks.
📊 Quantify your customer service impact: "Served 150+ customers daily, maintaining 98% satisfaction scores and zero complaints on till accuracy."
🌐 Emphasise your knowledge of seasonal menus and product ranges—the advert specifically mentions teas, frappés and seasonal ranges as key responsibilities.
🎯 Showcase your health and safety awareness by naming any food hygiene certifications (Level 2 Food Hygiene) or experience with cleaning protocols and stock rotation.
🤝 Mention any experience working in fast-paced team environments or motorway/travel retail settings, as moto values collaborative, supportive team members.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Prepared 120+ espresso-based drinks daily with consistent latte art, achieving 96% customer satisfaction scores and zero complaints on quality across 15-hour weekly shifts.
- •Maintained food hygiene and health and safety compliance across espresso machines, milk steamers and serving areas, with zero breaches during quarterly audits.
- •Managed till operations and cash handling for £1,800+ daily takings, balancing speed and accuracy during peak service periods with 8+ team members.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Costa Coffee. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Costa Coffee
Dear Hiring Manager,
I am writing to apply for the Barista position at Costa Coffee, moto South Gloucestershire. Your emphasis on crafting exceptional espresso-based drinks with signature latte art, combined with delivering outstanding customer service, aligns perfectly with my passion for coffee and people. I'm drawn to the opportunity to work with sustainably sourced Costa products and develop my skills in a supportive, ambitious organisation.
My background in customer-facing roles has equipped me with strong communication skills, a reliable work ethic, and the ability to thrive in fast-paced environments. I'm committed to maintaining the highest standards of health, safety and cleanliness while bringing a positive, can-do attitude to every shift.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk us through how you'd prepare a flat white, focusing on milk temperature, texture and pouring technique.
- ›How would you handle a queue of 10+ customers during a peak service period while maintaining quality?
- ›What's your experience with POS till systems, and how do you ensure accuracy when handling cash and card payments?
- ›Describe your approach to learning and remembering Costa's full product range, including seasonal specials.
- ›How do you maintain cleanliness and food hygiene standards during a busy shift, particularly around espresso machines and milk steamers?
Behavioural
- ›Tell us about a time you delivered exceptional customer service when someone was unhappy—what did you do?
- ›Describe a situation where you had to work as part of a team under pressure. How did you contribute?
- ›Give an example of when you've learned a new skill quickly on the job. What motivated you?
- ›Tell us about a time you spotted a health or safety issue at work. How did you handle it?
- ›Describe a moment when you had to balance multiple tasks at once. How did you prioritise?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell us about a time you delivered exceptional customer service when someone was unhappy—what did you do?
Describe a situation where you had to work as part of a team under pressure. How did you contribute?