Customer Services Executive
Job description
Original text imported from Reed
Reed is recruiting on behalf of a well-established, UK-based manufacturing organisation for a Customer Service Executive to join their busy Customer Service team in Newport. This is a varied and fast-paced role, ideal for an experienced customer service professional who enjoys managing customer accounts end-to-end and working closely with internal teams to deliver an excellent customer experience.
You will act as the first point of contact for customers both pre- and post-sale, ensuring enquiries, orders, and issues are handled efficiently and accurately.
Salary, Benefits and Hours of Work:
- £27,000 salary
- Monday - Friday 8.00am - 17.00pm
- 25 days holiday plus bank holidays
- Non-contributory pension and life assurance (after qualifying period)
- Healthcare scheme (after qualifying period)
- Subsidised on-site canteen
- Stable, full-time role within a supportive and collaborative team
- Progression Opportunities
Key Duties and Responsibilities:
- Acting as the first point of contact for customer enquiries pre- and post-sale
- Processing customer orders using an in-house system, ensuring accuracy throughout
- Following up enquiries and orders to successful resolution and customer satisfaction
- Proactively chasing order progress and coordinating timely deliveries
- Liaising with customers and internal departments to arrange direct deliveries
- Developing in-depth knowledge of products, codes, and procedures
- Supporting external sales teams and international subsidiaries with order and product information
- Logging product complaints and arranging credits or replacement orders where required
- Raising quotations and supporting sales requests to progress orders
- Identifying opportunities to improve customer service and customer retention
- Providing cover for colleagues during periods of annual leave or absence
Skills & Experience Required
Essential:
- Minimum 2 years’ experience in a customer service environment
- Confident and professional telephone manner
- Strong written and verbal communication skills
- Experience using Microsoft Office (email, databases, and systems)
- Highly organised, with the ability to manage priorities and deadlines
- GCSEs (or equivalent) including English and Maths (Grade C/4 or above)
Personal Attributes:
- Customer-focused with excellent relationship-building skills
- Enthusiastic, reliable, and quick to learn
- Able to work independently and as part of a team
- Strong attention to detail and commitment to service quality
Diversity & Inclusion
This employer is committed to equality of opportunity and welcomes applications from all suitably qualified candidates. A safe and inclusive working environment is actively promoted.
Apply Now
If you’re an experienced Customer Service Executive looking for a permanent role in Newport offering stability, variety, and progression, click apply today and one of our team will come back to you.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your customer service experience prominently as the advert requires minimum 2 years in this environment
📊 Quantify your customer service achievements: "Managed 150+ customer accounts, achieving 98% satisfaction rating"
🌐 Emphasise your Microsoft Office proficiency and database experience as these are essential requirements
🎯 Showcase your order processing and manufacturing industry knowledge to stand out from generic customer service candidates
🤝 Demonstrate your ability to work with both internal teams and international subsidiaries as this role involves extensive coordination
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Processed 200+ customer orders monthly using in-house systems, maintaining 99.5% accuracy rate across order entry and delivery coordination
- •Managed customer enquiries from initial contact through to resolution, achieving 95% first-call resolution rate within manufacturing environment
- •Supported international subsidiaries with product information and order processing, facilitating £2.4M in cross-border sales annually
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Letter preview — tailored to Reed
Dear Hiring Manager,
Reed's Customer Services Executive position perfectly matches my customer service expertise and passion for manufacturing environments. My experience in order processing, Microsoft Office proficiency, and account management skills align directly with your requirements for managing customer relationships end-to-end.
My background in customer service environments has equipped me with the skills to handle enquiries efficiently, process orders accurately, and coordinate with both internal teams and international partners to deliver exceptional customer experiences.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you use Microsoft Office applications to manage customer orders and databases?
- ›Describe your experience with in-house systems for order processing
- ›How do you ensure accuracy when processing customer orders through different systems?
- ›What methods do you use to track order progress and coordinate deliveries?
- ›How would you handle product complaints and arrange credits or replacements?
Behavioural
- ›Tell me about a time you handled a difficult customer enquiry from start to resolution
- ›Describe a situation where you had to manage multiple priorities and tight deadlines
- ›Give an example of how you've worked with internal teams to deliver excellent customer service
- ›Tell me about a time you identified an opportunity to improve customer service processes
- ›Describe how you've supported sales teams or colleagues during busy periods
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you handled a difficult customer enquiry from start to resolution
Describe a situation where you had to manage multiple priorities and tight deadlines