Water Hygiene Technician
Job description
Original text imported from Reed
Powered by Water, Driven by Purpose
South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.
We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.
Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.
Ready to make a splash? Join our team today.
Water Hygiene TechnicianAre you an experienced Technician looking for a new challenge?
We currently have an exciting opportunity available for a Water Hygiene Technician to join our team working in Bournemouth/Southwest/Hampshire. You will join us on a fixed term contract basis for 12 months, and in return, you will receive a competitive salary of £27,000- £29,000.
About the role:
As our Water Hygiene Technician, you will be carrying out legionella control tasks for our customers (this includes water temperature checks, water system dosing, shower heads and TMVs servicing and other water hygiene tasks), with most sites based in the South of England.
You will be:
· Undertaking regular temperature checks, flushing and sampling monitoring and keeping records on customers’ properties and sites
· Undertaking more complex cleaning and disinfecting of hot and cold-water systems and cooling systems
· Undertaking TMV and Shower Heads Servicing and maintenance
· Undertaking fault finding on customer sites where issues are identified and implement corrective actions to enable a first-time fix
· Working with the scheduling team to ensure all jobs are efficiently and productively planned, completed and loaded correctly onto the mobile equipment
You will be able to demonstrate:
· Effectively communicating with customers and colleagues to ensure all on site contract requirements are met to the customers satisfaction
· Escalating any missed tasks immediately and any concerns or compliance issues in a timely fashion
· Educated to GCSE, grade A-C or equivalent
· Proven exceptional customer service skills
· Level 2 NVQ Plumbing is desirable
· Water Hygiene knowledge is desirable, however no previous experience necessary as full training will be provided
· Full UK driving licence is required.
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.
Ready to make a difference? Join us as our Water Hygiene Technician and help create a workplace where people thrive.
We believe in rewarding our people for their hard work and dedication. As ourWater Hygiene Technician you'll enjoy:
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Competitive Salary – Based on experience and skills
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Annual Bonus Scheme – Recognising company performance
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Pension Scheme – Helping you plan for your future
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Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible
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Healthcare Benefits – Access to employee assistance programs
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Employee Discounts – On various products and services
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Generous Annual Leave – Take time to recharge with our holiday entitlement
Closing Date: 20th May 2026
We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values, which are essential to our success, are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🔧 Highlight any plumbing qualifications prominently as Level 2 NVQ Plumbing is specifically mentioned as desirable
💧 Emphasise water hygiene or legionella control experience even if limited, as the role involves extensive legionella control tasks
🚗 Confirm your full UK driving licence clearly as this is essential for mobile technician work across South of England
📊 Quantify your customer service achievements: 'Maintained 98% customer satisfaction across 150+ site visits'
🎯 Mention any experience with TMV servicing, shower head maintenance, or water system dosing as these are core daily responsibilities
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Conducted daily temperature monitoring and sampling across 25 customer sites, maintaining 100% compliance with water hygiene regulations
- •Serviced TMV units and shower heads for 40+ commercial properties, achieving 95% first-time fix rate through systematic fault finding
- •Coordinated with scheduling teams to complete 8-12 site visits daily using mobile equipment, exceeding productivity targets by 15%
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Pennon Group. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Pennon Group
Dear Hiring Manager,
South West Water's commitment to water safety across the South West's stunning landscapes makes this Water Hygiene Technician role exactly the technical challenge I'm seeking. My background in customer-facing technical work and strong GCSE qualifications align perfectly with your requirements for legionella control and TMV servicing.
My background in technical maintenance has equipped me with the problem-solving skills and customer service approach essential for this mobile technician role. I'm particularly drawn to the comprehensive training programme you offer, as it would allow me to develop specialist water hygiene expertise while contributing to your compliance standards across Hampshire and Bournemouth sites.
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Interview questions
10 questions generated from this advert.
Technical
- ›Explain the key steps in legionella risk assessment and control
- ›How would you approach TMV servicing and what safety considerations are important?
- ›Describe your experience with water temperature monitoring and record keeping
- ›What would you do if you discovered a water system compliance issue during a site visit?
- ›How do you ensure proper disinfection of hot and cold water systems?
Behavioural
- ›Tell me about a time you had to deal with a difficult customer during a technical visit
- ›Describe a situation where you had to escalate a compliance issue quickly
- ›Give an example of when you implemented a first-time fix for a complex problem
- ›How do you manage your time when working across multiple customer sites?
- ›Tell me about a time you had to learn a new technical skill quickly
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to deal with a difficult customer during a technical visit
Describe a situation where you had to escalate a compliance issue quickly