Restaurant General Manager
Job description
Original text imported from Reed
Restaurant general manager
Welcome to KFC. Home of the real ones.
We sell the world’s best chicken. We’ve done it for a long old time — since 1939, when the idea of
finger lickin’ good chicken popped into our Colonel’s head. Now, we proudly serve 1000+ communities across the UK and Ireland, bringing the grit, pride and iconic reputation that started in Kentucky all those years ago.
People who are original. Individual. Fresh. We come to work to be ourselves, and to make something of ourselves. We bring the graft and the laughs every day — building our own community, as we serve our original recipe chicken to the ones, we’re in.
In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.
If you join our team, we only ask one thing. That you be you.
Because that makes us, us.
Sounds good? Great. Here’s more about the job.
About the role
Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that doesn't just meet standards but exceeds them. Own the numbers, the vibe, and the experience, keeping everything running smoothly while creating a space where both guests and the team thrive.
What will you spend your time doing?
- Lead like you mean it. You’ll take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
- Build a team worth following. Train, coach, and motivate your people so they don’t just meet the standard — they raise it.
- Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
- Keep it tight. Stay on top of the admin — rosters, stock, reporting — so everything runs smooth behind the scenes.
- Make the guest experience unforgettable. Turn first-timers into regulars by creating moments that hit different.
What we'd love from you:
- You lead from the front. You’ve managed teams before and know how to bring the best out of people.
- You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
- You run a tight ship. You know how to keep operations efficient, clean, and compliant — even when it’s chaos.
Keeping it real
We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add to the mix we call work, and we’ll always encourage you to add your perspective.
See, at KFC, everyone’s welcome — whatever your background, and whatever future you’re creating. We’ll look out for you because you’re one of us, not because you work for us. We’ll invest in your potential, because it’s what we’ve always done. But most of all, we’ll give you the freedom to be you, wherever (and whoever) you happen to be.
What’s in it for you:
We offer benefits that make your life that little bit easier, because we know the juggle is real.
- Pay rate: £38,000 - £42,000
- Quarterly BONUS that rewards the hustle
- Extra holiday – more time to recharge
- Life assurance – we’ve got you covered
- Free chicken & chips every shift
- 25% staff discount
- Gym discounts to keep you moving
- 200+ high street perks & cashback
- Wellbeing support that actually helps
KFC for everyone:
Whoever you are and wherever you’re from, KFC is a place where you can bring the real
you to work. We’re here to support you in being yourself, whether you work with us, or are
trying to.
Our promise is this: every person who applies
to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity
to work here. We don’t just welcome, we encourage applications from underrepresented groups in all industries.
If you’d like any additional support with
your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements — just let us know. We’ll be
there to help you be the real you.
Ready?
We hope so. If you’re ready to be part of our community, now’s the time to apply.
Worried you aren’t ticking all the boxes? Don’t - we’d still love to hear from you.
#Unitedbythebucket
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your restaurant management experience prominently as KFC specifically seeks someone who has 'managed teams before'
📊 Quantify your team leadership results: 'Led 15-person team, achieving 98% customer satisfaction scores'
🎯 Emphasise your KPI management skills as the role requires you to 'own your KPIs and push the team to deliver'
🍗 Include any quick service restaurant or food service experience as KFC values industry-specific knowledge
🤝 Showcase examples of building team culture and handling difficult conversations as mentioned in their requirements
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Led 18-person restaurant team across 3 shifts, achieving 15% increase in quarterly performance targets and £8,200 average monthly bonus earnings
- •Implemented staff training programme that reduced turnover by 32% and improved customer satisfaction scores from 87% to 94% within 6 months
- •Managed daily operations including roster scheduling, inventory control, and compliance reporting for 450+ covers per day restaurant
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Appcastenterprise
Dear Hiring Manager,
KFC's reputation for delivering exceptional guest experiences while building strong team cultures makes this Restaurant General Manager position in Elgin exactly the leadership challenge I'm seeking. My background in restaurant management and team leadership aligns perfectly with your need for someone who can drive performance and build teams that exceed standards.
My background in restaurant operations has equipped me with the skills to manage KPIs, lead diverse teams, and create memorable guest experiences while maintaining operational efficiency. I understand the importance of balancing performance targets with team development, having successfully managed multi-shift operations and built cultures where staff feel valued and motivated.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you track and manage restaurant KPIs effectively?
- ›What systems have you used for roster management and scheduling?
- ›How do you ensure food safety and operational compliance in a busy restaurant?
- ›Describe your approach to inventory management and stock control
- ›What methods do you use for staff training and development?
Behavioural
- ›Tell me about a time you had to turn around underperforming team members
- ›Describe a situation where you had to handle a difficult customer complaint
- ›Give an example of how you've built a strong team culture in a previous role
- ›Tell me about a time you had to manage competing priorities during a busy shift
- ›Describe how you've motivated a team to exceed their targets
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to turn around underperforming team members
Describe how you've motivated a team to exceed their targets