Picker/Driver
Job description
Original text imported from Reed
About the role
Overtime opportunities also available
Within this role you will have the opportunity as a permanent member of the team to join our delivery team.
You will join the business as a Van driver with a mix of duties, including picking for the delivery team which includes supporting the delivered operation in achieving first class customer service.
You will need a full driving license to be considered for this role.
Our drivers are the beating heart of our business and you will play a vital role in ensuring customers receive their deliveries on time and with a great service.
What is in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
You will be responsible for
Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
Providing first class service to our customers when delivering their goods.
Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.
You’ll be loading stock in to the vehicle at the Branch and unloading at the customer premises. You’ll also need to ensure the paperwork is completed accurately.
You will need
A can do attitude
A passion for customer service
Be willing to go the extra mile
Always be there, on time and properly presented.
Full driving license
About us
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.
Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
For more information about us please visit www.bookergroupjobs.co.uk
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your full UK driving licence prominently at the top of your CV — the advert states this is a hard requirement to be considered.
📊 Quantify your delivery experience: e.g. "Completed 25+ customer deliveries per shift with a 99% on-time rate over 18 months."
🎯 Mention any experience with handheld terminals or warehouse scanning systems, as the advert specifically references picking against a handheld terminal.
🤝 Include a brief example of resolving a customer complaint during a delivery, as the role explicitly requires handling queries and complaints professionally.
🚚 Reference any experience loading and unloading vehicles or working in a warehouse/distribution environment, as stock loading at branch and unloading at customer premises is a core duty.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 customer deliveries per shift using a 3.5-tonne van, maintaining a 98% on-time delivery rate across a 6-month period.
- •Picked and dispatched 150+ order lines per day using a handheld terminal, achieving a picking accuracy rate of 99.5% with zero customer complaints related to incorrect items.
- •Conducted pre-load quality checks on 40+ product lines per shift, identifying and removing 12 short-dated items in one week, preventing customer complaints and potential food safety issues.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Booker's Picker/Driver role in St. Austell stands out to me as a strong match for my background in van-based delivery and warehouse order picking. I hold a full UK driving licence and have hands-on experience using handheld terminals for accurate order picking and dispatch, two skills your advert identifies as central to the role.
My background in delivery operations has equipped me with the ability to manage time-sensitive routes, carry out quality and shelf life checks on outgoing stock, and provide a professional, courteous service to customers at their premises. I have handled delivery queries and complaints calmly, escalating complex issues to supervisors where appropriate, and consistently met daily dispatch targets.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you ensure accuracy when picking orders against a handheld terminal?
- ›What checks do you carry out on goods before loading them into a delivery vehicle?
- ›How do you manage your delivery route to ensure all customers receive their orders on time?
- ›What steps do you take if you notice damaged or short-dated stock during picking?
- ›Describe your experience driving a van in a commercial or delivery context — what licence categories do you hold?
Behavioural
- ›Tell me about a time you delivered excellent customer service under pressure.
- ›Describe a situation where you identified a discrepancy in stock or an order — how did you handle it?
- ›Give an example of when you had to deal with a difficult or unhappy customer during a delivery.
- ›Tell me about a time you had to manage multiple tasks at once during a busy shift.
- ›Describe a time you flagged a safety or quality concern to a manager — what was the outcome?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service under pressure.
Describe a situation where you identified a discrepancy in stock or an order — how did you handle it?