Operational Excellence Manager
Job description
Original text imported from Reed
A fantastic opportunity has arisen for an Operational Excellence Manager to join a growing logistics organisation in the heart of Heathrow.
This permanent Operational Excellence Manager role will focus on driving operational efficiency, improving warehouse productivity and ensuring operational compliance. The successful Operational Excellence Manager will work closely with leadership team(s) to improve processes, support operational performance and implement best practice across the business.
This is a full time, office-based role working 09:00 - 17:30, Monday - Friday
Key Duties of an Operational Excellence Manager:
- Drive operational excellence and continuous improvement across warehouse operations
- Develop and maintain operational processes and Standard Operating Procedures (SOPs)
- Lead operational forecasting and workforce planning
- Analyse KPIs and operational data to improve performance
- Identify operational bottlenecks and implement improvement strategies
- Support compliance with regulatory requirements including CAA and HMRC
- Manage operational audits and governance processes
The Successful Operational Excellence Manager:
- Experience within logistics, warehousing or operations management
- Strong background in process improvement and operational efficiency
- Experience analysing KPIs, forecasting and operational performance
- Knowledge of compliance and operational governance
- Strong communication and stakeholder management skills
If this Operational Excellence Manager role sounds of interest, apply today to be considered for this exciting opportunity.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV with a Personal Statement that explicitly names 'Operational Excellence' and 'continuous improvement' — the advert uses these phrases in every section, signalling they are primary ATS filters.
📊 Quantify warehouse or logistics achievements: e.g. 'Reduced picking errors by 22% across a 150,000 sq ft distribution centre by redesigning SOPs', to directly mirror the KPI-focus of the role.
🎯 Dedicate a skills section to compliance credentials — call out CAA and HMRC regulatory knowledge explicitly, as these are named requirements specific to the Heathrow logistics context.
📋 Include a bullet on SOP authorship: state the number of SOPs written or reviewed and the operational scope they covered, as SOP development is listed as a key duty.
🤝 Demonstrate cross-functional stakeholder management by naming the seniority levels you have engaged (e.g. 'Presented monthly KPI dashboards to a 6-person senior leadership team'), reflecting the advert's emphasis on working closely with leadership.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Redesigned 14 warehouse SOPs across inbound and outbound operations, cutting average processing errors by 27% and achieving full CAA compliance within a 3-month implementation window.
- •Led monthly KPI analysis across 6 operational metrics for a 200-person distribution centre, identifying 3 recurring bottlenecks that, once resolved, improved on-time dispatch rates from 84% to 96%.
- •Delivered quarterly workforce planning forecasts for a logistics operation handling 8,000 units per day, reducing agency overspend by £120,000 annually through demand-aligned scheduling.
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Letter preview — tailored to Right Now Group
Dear Hiring Manager,
Right Now Group's Operational Excellence Manager position at Heathrow aligns directly with the work I have been doing in logistics and warehouse operations — specifically around SOP development, KPI-driven performance improvement and CAA and HMRC compliance governance. The combination of continuous improvement leadership and regulatory accountability in an airfreight-adjacent environment is precisely where I add the most value.
My background in operations management includes redesigning end-to-end warehouse processes that reduced throughput cycle times by 18% across a 12-month period, as well as leading workforce planning cycles for a team of 45 operatives. I have conducted internal operational audits, produced governance reports for senior leadership, and maintained compliance frameworks aligned to HMRC customs requirements — experience that maps closely to the key duties outlined in your advert.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk us through how you have built or overhauled a set of Standard Operating Procedures in a warehouse or logistics environment.
- ›Which KPIs do you consider most critical for measuring warehouse operational performance, and how have you used data to drive improvement?
- ›How have you approached operational forecasting and workforce planning in a previous role, and what tools or methods did you use?
- ›Describe your experience with CAA or HMRC compliance requirements in a logistics or airfreight context.
- ›How do you structure and manage an operational audit programme, and how do you ensure findings translate into sustained process improvements?
Behavioural
- ›Tell me about a time you identified a significant operational bottleneck and led the initiative to resolve it — what was the outcome?
- ›Describe a situation where you had to influence a senior leadership team to adopt a process change they were initially resistant to.
- ›Give an example of when you had to balance competing operational priorities under time pressure — how did you manage it?
- ›Tell me about a compliance issue you uncovered during an audit and the steps you took to remediate it.
- ›Describe a time you used data analysis to make a case for a strategic operational change — how did you present your findings and what resulted?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you identified a significant operational bottleneck and led the initiative to resolve it — what was the outcome?
Describe a situation where you had to influence a senior leadership team to adopt a process change they were initially resistant to.