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⚡ Source: ReedRef: 57031973

Mobility, Client Services, Senior Advisor

Appcast Enterprise·Sunbury-on-Thames, Surrey·Posted 7h ago
⭐ Senior
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Job description

Original text imported from Reed

Entity:

People, Culture & Communications


Job Family Group:

HR Group


Job Description:

Please note that roles based out of SJS or Sunbury will move to Timber Square, Southwark, from Q4 2027

About the role

We move talent around the world so our business can thrive — and we do it with care, clarity, and a deep understanding of what great mobility support feels like. As a Mobility Client Services Senior Advisor, you’ll be at the heart of that experience.

We work closely with assignees, leaders, and partners across bp to make international assignments seamless, compliant, and genuinely positive. We bring expertise, empathy, and operational excellence together so people can focus on their roles, not the logistics behind them.

This role is an opportunity to shape how mobility is delivered across bp and to help us continuously improve how we support our global workforce.

What we do together

We work as one team across Reward, Operations & Advisory, and the wider People & Culture community. In this role, you will help us:

  • Guide assignees and business partners through mobility policies with clarity and confidence, ensuring they feel supported at every step.

  • Deliver a smooth, end-to-end mobility experience — from assignment initiation through to completion — always grounded in bp’s policies, governance, and ways of working.

  • Partner with our external vendors, helping us maintain strong performance and a consistent service experience.

  • Keep our processes compliant and well-controlled, ensuring we meet regulatory and internal requirements.

  • Navigate policy questions and resolve issues using sound judgement, escalating only when needed.

  • Coordinate with internal and external teams so that services land on time and to a high standard.

  • Offer thoughtful, practical advice to business-facing PC&C teams on mobility matters and assignment planning.

  • Contribute to mobility-related projects that support bp’s people strategy and help us evolve our operating model.

  • Spot opportunities to simplify, standardise, and improve how we work — and help us turn those ideas into action.

  • Champion the new Reward operating model, working closely with colleagues across CoE, Operations, and Advisory to deliver a joined-up mobility service.

What you bring

We’re looking for someone who brings strong mobility expertise and a collaborative, people-centred approach. You’ll thrive here if you:

  • Enjoy working in a changing environment and bring an agile, continuous-improvement mindset.

  • Build trust quickly and communicate with clarity, empathy, and confidence.

  • Can balance operational detail with a broader understanding of reward strategy.

  • Feel comfortable constructively challenging recommendations when needed.

  • Work well across cultures, time zones, and diverse teams.

  • Stay resilient, organised, and focused when things get busy.

  • Bring curiosity, creativity, and a willingness to keep learning.

Why join our team?

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. 

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits!

Apply now!


Travel Requirement

Up to 10% travel should be expected with this role


Relocation Assistance:

This role is not eligible for relocation


Remote Type:

This position is a hybrid of office/remote working


Skills:

Agility core practices, Agility core practices, Agility tools, Analysis and modelling, Base pay and cash allowances, Benefits plan management, Commercial Acumen, Communication, Customer centric thinking, Decision Making, Developing and implementing strategy, Influencing, International Mobility, Interpreting and applying tax law, Kanban, Legal and regulatory environment and compliance, Market Analysis, Offer Management, Presenting, Project Management, Resource and budget planning, Scrum, Stakeholder Management, Strategic Planning, Total Reward Management {+ 1 more}


Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

SpeedCV AI

Key skills

AI-extracted from the job advert

Must-have skills
Global mobility managementInternational assignment lifecycle managementMobility policy advisoryCompliance and governance in mobilityVendor managementHR advisory within People & Culture
Nice-to-have
Reward strategy knowledgeCentre of Excellence (CoE) operating model experienceContinuous improvement methodologiesCross-jurisdictional immigration/tax awareness
Soft skills
EmpathyCommunicationResilienceCollaborationCuriosityAgilitySound judgement
SpeedCV AI

Application advice

5 AI-generated recommendations to maximise your chances.

1

⭐ Lead your CV's Personal Statement with explicit global mobility credentials — the advert names 'strong mobility expertise' as the primary requirement, so front-load terms like 'international assignment management' and 'mobility policy advisory'.

2

📊 Quantify your assignment portfolio: e.g. 'Managed end-to-end lifecycle for 120+ international assignees across 18 countries, reducing average onboarding time by 25%' — the advert stresses end-to-end delivery and operational rigour.

3

🌐 Highlight cross-cultural and multi-time-zone experience explicitly, as the advert calls out working 'across cultures, time zones, and diverse teams' — name the regions or countries you've covered.

4

🎯 Demonstrate vendor management experience with a concrete example, e.g. 'Managed 3 relocation vendors, maintaining 95% SLA compliance over 2 years' — the advert specifically calls for partner performance management.

5

🤝 Include a bullet on continuous improvement or process standardisation, referencing a specific initiative you led, as the advert explicitly seeks someone who can 'simplify, standardise, and improve' mobility processes.

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AI SpeedCV

Suggested CV bullets

3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.

How to tailor your CV

Add these 3 bullets under your most recent experience:

  • Managed end-to-end international assignment lifecycle for 115 assignees across 22 countries, achieving 97% on-time initiation rate and reducing policy exception requests by 30% over 18 months.
  • Led vendor performance review programme for 4 relocation and immigration suppliers, introducing quarterly SLA scorecards that lifted average compliance scores from 78% to 94% within one year.
  • Designed and implemented a mobility policy simplification project consolidating 3 legacy frameworks into a single global standard, cutting average assignee query resolution time from 5 days to 2 days.

Free to copy — tailoring requires a 30-sec CV upload.

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AI cover letter

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We've drafted a cover letter for Appcast Enterprise. Preview the opening, then unlock the full personalised version.

Letter preview — tailored to Appcast Enterprise

Dear Hiring Manager,

Bp's commitment to delivering seamless, compliant international assignments at scale is precisely the environment where my global mobility expertise adds most value — which is why the Mobility Client Services Senior Advisor role stands out. With hands-on experience managing end-to-end assignment lifecycles and advising business partners on complex mobility policy, I am confident I can contribute meaningfully to bp's People & Culture community from day one.

My background in global mobility includes managing a portfolio of over 100 international assignees across multiple regions, coordinating with external relocation and immigration vendors to maintain SLA compliance, and partnering with HR advisory teams to resolve policy queries with clarity and sound judgement. I have also led process standardisation initiatives that reduced administrative cycle times and strengthened governance controls — directly aligned with bp's ambition to simplify and evolve its mobility operating model.

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SpeedCV AI

Interview questions

10 questions generated from this advert.

Technical

  • How do you ensure compliance with host-country immigration and tax regulations when managing a complex international assignment?
  • Walk us through how you manage an end-to-end assignment lifecycle, from initiation to repatriation, within a large multinational.
  • How do you monitor and manage external mobility vendor performance, and what KPIs do you use?
  • Describe your experience working within a Reward Centre of Excellence model — how did you coordinate between CoE, Operations, and Advisory functions?
  • How do you stay current with changes in global mobility policy, tax legislation, and immigration law across multiple jurisdictions?

Behavioural

  • Tell me about a time you guided an assignee through a complex or sensitive mobility situation — how did you balance empathy with policy compliance?
  • Describe a situation where you identified an opportunity to simplify or standardise a mobility process. What did you do and what was the outcome?
  • Give an example of when you constructively challenged a business recommendation on mobility. How did you approach it and what happened?
  • Tell me about a time you had to manage competing priorities across multiple assignments or stakeholders simultaneously. How did you stay organised?
  • Describe a time you worked with colleagues across different cultures or time zones to deliver a mobility outcome. What challenges did you face and how did you overcome them?
SpeedCV AINEW

STAR answer examples

Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.

1Question

Tell me about a time you guided an assignee through a complex or sensitive mobility situation — how did you balance empathy with policy compliance?

Situation: A senior engineer on a 2-year assignment to Singapore faced an unexpected family medical emergency mid-assignment and requested immediate repatriation, which fell outside standard early-return policy. Task: I needed to support the assignee personally while ensuring bp's governance obligations were met and costs were managed. Action: I held a same-day call with the assignee to understand the full situation, then worked with our immigration vendor and tax adviser to model the compliance implications of an early return. I escalated to the business partner with a clear recommendation and drafted a policy exception request within 24 hours. Result: The assignee was repatriated within 4 days with full support, the exception was approved, and post-assignment feedback rated the mobility team's handling as outstanding.
2Question

Describe a situation where you identified an opportunity to simplify or standardise a mobility process. What did you do and what was the outcome?

Situation: At my previous employer, the assignment initiation process involved 7 separate forms submitted to 4 different teams, causing an average 12-day delay before vendor briefings could begin. Task: As the senior advisor owning the process, I was asked to reduce initiation time as part of a broader HR transformation programme. Action: I mapped the end-to-end workflow, identified 3 redundant approval steps, and worked with the HR systems team to consolidate inputs into a single digital intake form integrated with our case management platform. I ran a pilot with 15 assignments over 6 weeks. Result: Average initiation time dropped from 12 days to 4 days, vendor briefing accuracy improved by 40%, and the model was adopted globally across 200+ annual assignments.

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