HR Support Admin
Job description
Original text imported from Reed
Permanent
Monday - Thursday 8am - 4.15pm Friday 8am - 3pm
Stoke on Trent
£25,000
We are working in partnership with a well-established and forward-thinking organisation to recruit an HR Support Administrator to join their People & Culture team.
This is a fantastic opportunity for someone who enjoys being at the heart of a business, supporting both people processes and the wider team through high-quality administration and coordination.
Key Responsibilities
Supporting the People & Culture function, you will play a key role in ensuring the smooth running of day-to-day HR administration, maintaining accurate records, and supporting a range of employee-focused processes.
- Processing employee data including holidays, absence and time & attendance
- Managing HR records, databases and electronic filing systems
- Supporting recruitment administration and onboarding processes
- Preparing letters and documentation including probation, contracts and references
- Assisting with disciplinary and employee relations administration
- Coordinating internal communications and maintaining notice boards
- Supporting payroll processes and agency timesheets
- Assisting with internal events, CSR activities and wider team initiatives
- General administrative support to the People & Culture team
Skills & Experience Required
- Has previous administration experience (HR exposure beneficial but not essential)
- Is highly organised with strong attention to detail
- Enjoys working in a fast-paced environment with varied responsibilities
- Has excellent communication skills and a confident, approachable manner
- Is comfortable handling sensitive information with discretion
- Can manage multiple tasks and prioritise effectively
- Has good IT skills, including Microsoft Office
Personal Attributes
- Positive, proactive and eager to learn
- A strong team player who enjoys supporting others
- Naturally organised and takes pride in accuracy
- Calm under pressure and able to juggle priorities
- Passionate about delivering a great internal customer experience
If you're looking for a role where you can make a real impact behind the scenes and be part of a people-focused environment, we'd love to hear from you. Please apply now or get in touch with Jo Thompson - for more information. Feel free to contact me directly with any questions about the role or the recruitment process.
Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your HR administration experience prominently at the top of your CV, even if it's limited—the advert says "HR exposure beneficial but not essential", so any exposure matters.
📊 Quantify your administrative achievements: "Processed 200+ employee records monthly across holidays, absences and time & attendance systems with 99% accuracy".
🎯 Emphasise your experience with Microsoft Office and database/filing systems—these are explicitly required and often screened by ATS.
🌐 Showcase examples of handling sensitive information discreetly (e.g. managing disciplinary records, confidential payroll data) to demonstrate trustworthiness.
🤝 Include evidence of supporting multiple stakeholders simultaneously—the role demands juggling payroll, recruitment, employee relations and internal events at once.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Processed 250+ monthly employee records across holiday requests, absence management and time & attendance systems, achieving 99% accuracy and reducing administrative errors by 40% through systematic data validation.
- •Supported recruitment administration and onboarding for 30+ new hires annually, coordinating offer letters, contracts, probation documentation and induction checklists whilst liaising with hiring managers and payroll.
- •Maintained HR databases and electronic filing systems using Microsoft Excel and Word, creating 8 monthly compliance reports for the People & Culture team and ensuring GDPR-compliant record retention across 150+ employee files.
Free to copy — tailoring requires a 30-sec CV upload.
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We've drafted a cover letter for XPERT RECRUITMENT SOLUTIONS LIMITED. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to XPERT RECRUITMENT SOLUTIONS LIMITED
Dear Hiring Manager,
I am applying for the HR Support Administrator position with your People & Culture team in Stoke-on-Trent. Your advert caught my attention because it seeks someone who can manage employee records, payroll support and recruitment administration with strong attention to detail and Microsoft Office proficiency—skills I have developed through my administration background.
My background in HR and general administration has equipped me with the ability to process employee data accurately, maintain electronic filing systems, and support sensitive processes such as disciplinary and onboarding procedures. I am naturally organised, comfortable handling confidential information, and thrive in fast-paced environments where I can juggle multiple priorities and deliver a strong internal customer experience.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk us through your experience with HR databases and electronic filing systems. Which systems have you used, and how did you ensure data accuracy?
- ›Describe your proficiency with Microsoft Office, particularly Excel. Have you created any spreadsheets or reports for HR functions like absence tracking or time & attendance?
- ›Tell us about your experience processing employee data (holidays, absences, time & attendance). What volume did you handle and what systems did you use?
- ›Have you supported recruitment administration or onboarding processes? What specific tasks did you manage?
- ›Describe your experience with payroll support or coordinating timesheets. What were your key responsibilities?
Behavioural
- ›Tell us about a time you had to manage multiple HR administration tasks simultaneously with tight deadlines. How did you prioritise?
- ›Describe an instance where you had to handle sensitive or confidential employee information. How did you ensure discretion?
- ›Give an example of when you spotted an error in HR records or documentation. What did you do and what was the outcome?
- ›Tell us about a time you supported a colleague or manager with a complex HR process. What was the situation and how did you help?
- ›Describe a situation where you had to communicate something difficult or sensitive to an employee or team. How did you approach it?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell us about a time you had to manage multiple HR administration tasks simultaneously with tight deadlines. How did you prioritise?
Describe an instance where you had to handle sensitive or confidential employee information. How did you ensure discretion?