Hotel Administrator (F&B)
Job description
Original text imported from Reed
Hotel Administrator (F&B)
£26,500 + £5,000 Bonus + Progression + Training + Free Hotel Stays + Company Benefits
Ascot - Office Based
Are you an Administrator working within hospitality, looking for a permanent role in a luxury 5-star hotel where you'll join a supportive front of house team, benefit from exceptional training and progression opportunities and boost your earnings with a £5,000 annual bonus?
This well-established luxury hotel brand own numerous hotels across some of the world's most recognisable cities including London, Rome and Los Angeles. Since their establishment, they have built a first rate reputation and pride themselves on ongoing development of staff.
In this varied role you will play a key part in the tight-knit office team as you undertake a broad range of administrative work, primarily within the F&B department. Your day-to-day responsibilities will include writing up menus, dealing with enquiries and reservations, and assisting across the hotel with welcoming guests, event support and coordinating the assistant manager's diary.
This role would suit an Administrator looking for a stable, local role in a luxury hotel offering a welcoming working environment, company bonus and free hotel stays in luxury sites across the globe.
The Role:
* Write menus, respond to enquiries and booking confirmations
* File documents and procedures on booking system
* Support team with welcoming guests on occasion
* Other associated office responsibilities within the F&B department
* Play a key part in a tight-knit office team
The Person:
* Administrator or similar within hospitality
* Commutable to Ascot
Keywords: Administrator, Hotel Administrator, F&B Administrator, Hospitality Administrator, Front of House, Food and Beverage, Office Support, Hotel, Luxury Hospitality, Leisure, Restaurant, 5-Star Hotel, Ascot, Bagshot, Bracknell, Egham, Camberley, Slough, Windsor
Reference Number: BBBH25277B
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight any hospitality or hotel administration experience prominently in your Personal Statement, as the advert explicitly requires an Administrator background within hospitality.
📊 Quantify your administrative output where possible: e.g. 'Managed reservations for 80+ covers per service, maintaining 99% booking accuracy across a 6-month period'.
🎯 Mention specific booking or property management systems you have used (e.g. Opera, Rezlynx, ResDiary) — the advert references filing on a booking system, so naming your tools will strengthen your ATS match.
🌐 Reference any experience supporting F&B, restaurant, or events teams directly, as the role sits primarily within the Food & Beverage department of a luxury 5-star hotel.
🤝 Include a brief example of diary or schedule management for a senior colleague, as coordinating the assistant manager's diary is listed as a core day-to-day responsibility.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Administered reservations and booking confirmations for a 120-cover restaurant using ResDiary, maintaining a 98% accuracy rate across 500+ monthly bookings.
- •Coordinated the assistant manager's diary across 3 weekly F&B events, reducing scheduling conflicts by 40% through a centralised shared calendar system.
- •Produced and updated 15+ seasonal menus per quarter in line with chef briefs, ensuring all documents were filed and distributed to front of house staff 48 hours ahead of service.
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Letter preview — tailored to Ernest Gordon Recruitment Limited
Dear Hiring Manager,
A luxury 5-star hotel environment is where I do my best administrative work, which is why the Hotel Administrator (F&B) position at your Ascot property immediately stood out. With hands-on experience in reservations management, booking system administration and menu documentation, I am confident I can contribute to your tight-knit F&B office team from day one.
My background in hospitality administration has equipped me with the organisational skills and attention to detail this role demands. I have managed high volumes of guest enquiries, maintained accurate records on booking platforms, and provided diary support to senior colleagues — all within fast-moving hotel environments where accuracy and discretion are non-negotiable.
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Interview questions
10 questions generated from this advert.
Technical
- ›Which hotel or restaurant booking systems have you used, and how did you manage reservations and filing within them?
- ›Can you describe your process for writing or formatting menus — what tools did you use and how did you ensure accuracy?
- ›How have you managed a manager's diary, and what systems or software did you rely on to keep scheduling organised?
- ›Describe how you have handled a high volume of guest or client enquiries simultaneously — what tools or processes helped you prioritise?
- ›What experience do you have supporting events within a hospitality setting, and how did you coordinate logistics administratively?
Behavioural
- ›Tell me about a time you had to manage multiple competing administrative tasks at once — how did you prioritise and what was the outcome?
- ›Describe a situation where you had to deal with a difficult guest or customer enquiry. How did you handle it and what did you learn?
- ›Give an example of when you identified an error in a booking or document before it caused a problem. What steps did you take?
- ›Tell me about a time you supported a team outside your immediate role — how did you adapt and what impact did it have?
- ›Describe a situation where you had to learn a new system or process quickly. How did you approach it and how long did it take you to become proficient?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to manage multiple competing administrative tasks at once — how did you prioritise and what was the outcome?
Describe a situation where you had to deal with a difficult guest or customer enquiry. How did you handle it and what did you learn?