Field Service Engineer
Job description
Original text imported from Reed
FIELD SERVICE ENGINEER
Locations - Wembley, Croydon, Dartford, Enfield
We have an exciting opportunity for a Field Service Engineer to join our team to install and provide technical support to our coffee, vending and water equipment to the standard required by our clients.
This is a great opportunity for a customer focused individual to join a fast-growing coffee, water, and vending company.
Responsibilities - Technical Service Support
- Completing machine filters/de-scales
- Working closely with the service desk daily
- Managing and recording service response to machine breakdowns and ensuring KPI's and standards are met or exceeded
- Carrying out any necessary repairs or services and reporting any major faults to ensure that all machines are always in good working order
- Using Vend Manager on smartphone to respond to service calls and complete calls & service reports
- Completing all necessary book/paperwork to Company standards
- Liaising with relevant sub-contractors to complete certain machine repairs
Installations
- Installing machines with other engineer(s) and/or sub-contractors where appropriate
- Installing coin mechanisms and card readers
- Registering all equipment on Vend Manager and/or other relevant software
- Managing customer satisfaction throughout and post installation
Vending machine portfolio includes:
- Evoca snack/cold drinks vending machines and tabletop/floor standing drinks machines
- Coffetek tabletop/floor standing drinks machine range
- Cimbali coffee machine range: S15/ S20/ S30
- WMF coffee machine range: 1100s/1500s/5000s/9000s
- Borg & Overstrom water coolers
- Aqua Libra - Illimani taps
Role Requirements
- Full UK driving licence - ESSENTIAL no more than 6 points NO DD or DR related offences*
- DBS Certificate - ESSENTIAL for this role due to our clients from Schools, Hospitals, Healthcare providers etc
- 2-3 years' experience as a field service engineer
- Excellent customer service skills
- Strong external and internal communication skills
- Live locally to Greater London
- Experience with Evoca, Coffetek and fresh milk coffee equipment as well as Vend Manager or a similar vend management system (Preferred)
* Applicants will be required to drive a company vehicle so must hold a full clean UK driving licence.
Salary & Benefits
- Competitive basic annual salary of £32K+
- 4 weeks (20 days) paid holiday which increases year on year
- Company van
- Full expense reimbursement
- Company phone with vend management software
- Extensive training and development
For more details regarding this role, please speak to Michelle Ings, HRGO London & Essex office or email
Please also regster online with hrgo.co.uk
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your Evoca, Coffetek, or WMF coffee machine experience prominently as these are the specific brands mentioned
📊 Quantify your field service metrics: 'Maintained 98% uptime across 150+ vending machines'
🚗 Emphasise your clean UK driving licence and local Greater London knowledge for multi-site coverage
🔧 Detail your technical skills with coin mechanisms, card readers, and vending management systems like Vend Manager
📱 Mention experience with smartphone-based service reporting and customer management systems
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Maintained 98% uptime across 180 Evoca and Coffetek vending machines, completing average 12 service calls daily within 4-hour SLA
- •Installed 45 WMF coffee machines with coin mechanisms and card readers, achieving 100% first-time setup success rate
- •Managed Greater London territory covering 85 client sites, using Vend Manager to track service responses and exceed monthly KPI targets by 15%
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Letter preview — tailored to HR GO Recruitment
Dear Hiring Manager,
HR GO Recruitment's Field Service Engineer position combines my technical expertise with coffee and vending equipment alongside my commitment to customer service excellence. My experience with Evoca vending machines and Vend Manager software aligns perfectly with your multi-territory coverage requirements across Greater London.
My background in field service engineering has equipped me with the technical skills to handle complex installations, perform machine de-scales, and maintain the high KPI standards your clients expect. I hold a clean UK driving licence and current DBS certificate, enabling me to work across your school and healthcare client base.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you troubleshoot a Cimbali S30 coffee machine that's not dispensing properly?
- ›Explain the process of installing and configuring coin mechanisms on vending machines
- ›What steps would you take when using Vend Manager to respond to a service call?
- ›How do you perform a proper de-scale on commercial coffee equipment?
- ›Describe the installation process for Borg & Overstrom water coolers
Behavioural
- ›Tell me about a time you had to manage multiple service calls in one day while maintaining quality
- ›Describe a situation where you had to explain a technical problem to a non-technical customer
- ›How do you handle working independently across multiple client sites?
- ›Give an example of when you exceeded KPI targets in a service role
- ›Tell me about a time you had to coordinate with subcontractors to complete a repair
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to manage multiple service calls in one day while maintaining quality
Describe a situation where you had to explain a technical problem to a non-technical customer