Customer Service Apprentice
Job description
Original text imported from Reed
So, you're a proactive people person, passionate about retail and offering the best customer service? Sounds like you'd be a great fit here. So, if you've ever considered a career in optics, this Customer Service Apprentice role could be perfect for you.
We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.
Our store
Based in Workington, our store has off-site parking and bike lockups available.
Our team
We have a wonderful team of dedicated people in our store ready and waiting for you to meet.
What's on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- £8.50 per hour
- Full time - 38.75 hours per week - will include a weekend day
- We will auto-enroll you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What we're looking for?
If this is still sounding like a bit of you, we do need you to have a few skills to get started as a Customer Service Apprentice.These include:
- Passion for providing excellent customer service and making customers' lives easier
- Great teamwork
- A good initiative
- Confidence in using IT systems
- Excellent communication and listening skills
- Prepared to step out of your comfort zone and try something new
- Able to receive feedback and be open to development, knowing we'll be there to support and guide you throughout your process (with your openness and our guidance, your opportunities will be endless)
Find out more
For more detailed information about the Specsavers Apprenticeship programme, please click the link below.
Apprenticeships at Specsavers | Specsavers UK Careers
Checked all the boxes? This job will closed when it's filled, so don't delay, apply today!
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🌟 Emphasise your passion for customer service at the top of your CV as Specsavers specifically seeks individuals enthusiastic about providing great customer service
💻 Highlight any IT systems experience as the role requires confidence in using IT systems for appointments and sales
🤝 Showcase teamwork examples as the advert mentions you'll be surrounded by a highly-experienced team who will support you
🎯 Mention any retail experience as this apprenticeship is perfect for those considering a career in retail or management
📈 Demonstrate your openness to learning and development as they emphasise receiving feedback and stepping out of your comfort zone
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Delivered exceptional customer service to 50+ daily customers, achieving 98% satisfaction scores through active listening and problem-solving
- •Operated point of sale systems and processed £2,400 in daily transactions while maintaining accurate cash handling procedures
- •Collaborated with 8-person retail team to exceed monthly sales targets by 15% through effective communication and teamwork
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Specsavers
Dear Hiring Manager,
Specsavers' Customer Service Apprentice position in Workington represents exactly the career development opportunity I've been seeking in optical retail. Your emphasis on excellent customer service and IT systems proficiency aligns perfectly with my passion for helping customers and my confidence with technology.
My background in customer-facing roles has prepared me to step out of my comfort zone and embrace the 13-month apprenticeship programme you offer. I'm particularly drawn to the comprehensive training and support from your experienced team.
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Interview questions
10 questions generated from this advert.
Technical
- ›How comfortable are you with learning new IT systems for booking appointments and processing sales?
- ›What experience do you have with point of sale systems or cash handling?
- ›How would you approach learning about optical products and eyecare services?
- ›Describe your experience with customer databases or booking systems
- ›How do you stay organised when managing multiple customer enquiries?
Behavioural
- ›Tell me about a time you provided excellent customer service that made someone's day easier
- ›Describe a situation where you had to work as part of a team to achieve a goal
- ›Give an example of when you stepped out of your comfort zone to try something new
- ›Tell me about a time you received constructive feedback and how you responded
- ›Describe a situation where you used your initiative to solve a customer problem
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you provided excellent customer service that made someone's day easier
Describe a situation where you had to work as part of a team to achieve a goal