Customer Delivery Driver - Yeovil Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 13:00:00 23:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV personal statement with your valid UK driving licence and clean record, as the advert lists this as a hard requirement with a 12-month minimum and max 3 penalty points.
📊 Quantify your delivery experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate across a 40-mile radius.'
🎯 Highlight any experience communicating order changes or substitutions to customers, as the advert specifically calls this out as a key responsibility.
🤝 Mention experience working independently on the road while remaining accountable to a base team — the advert emphasises solo working with back-at-base support.
🚐 Include any van or vehicle checks experience (pre-drive inspections, load safety) as the advert lists loading safely and completing roadworthy checks as explicit duties.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed 28 doorstep grocery deliveries per shift for a regional retailer, maintaining a 97% on-time delivery rate across a 35-mile route over 18 months.
- •Conducted daily pre-drive van safety checks and load inspections in line with DVSA guidelines, achieving zero vehicle incidents across 400+ shifts.
- •Communicated order substitutions and missing items to 15+ customers per shift, resolving concerns on the doorstep and processing refunds, resulting in a 4.8/5 customer satisfaction score.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive — which is why the Customer Delivery Driver role at Yeovil Extra immediately caught my attention. I hold a valid full UK driving licence with a clean record and have direct experience in doorstep delivery and communicating order changes clearly and reassuringly to customers.
My background in delivery and customer-facing roles has equipped me to manage solo van routes efficiently, complete pre-drive vehicle checks, and handle substitutions or short-dated items with transparency and care. I understand that every delivery represents Tesco's brand at the customer's door, and I take that responsibility seriously.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to protect both the goods and other road users?
- ›How do you manage your delivery schedule when unexpected delays occur mid-route?
- ›Describe how you would handle a situation where a customer's item is missing or has been substituted.
- ›What do you do if your vehicle develops a fault while out on a delivery run?
Behavioural
- ›Tell me about a time you delivered excellent service to a customer in a challenging situation.
- ›Describe a time you had to adapt quickly to a change in your workload or route while working independently.
- ›Give an example of when you had to communicate difficult news to a customer and how you handled it.
- ›Tell me about a time you worked as part of a team to solve a problem under time pressure.
- ›Describe a situation where you had to manage multiple tasks at once while maintaining attention to detail.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent service to a customer in a challenging situation.
Describe a time you had to adapt quickly to a change in your workload or route while working independently.