Customer Delivery Driver - Newport Spytty Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 18:00:00 22:00:00 Mon 18:00:00 22:00:00 Tue 18:00:00 22:00:00 Wed 18:00:00 22:00:00 Thu 18:00:00 22:00:00 Fri 18:00:00 22:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV with your valid UK driving licence details (full or automatic, under 3 penalty points) as this is the single non-negotiable requirement stated in the advert.
📊 Quantify your delivery or customer-facing experience: e.g. 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate' to stand out against other applicants.
🎯 Highlight any experience handling customer complaints, substitutions, or refunds directly — the advert specifically calls this out as a key responsibility.
🚐 Mention any previous van driving, vehicle checks, or loading experience explicitly, as the advert lists these as core daily duties.
🤝 Reference your availability for evening shifts (18:00–22:00, Sunday to Friday) clearly in your cover letter or personal statement, as the role has a fixed availability window.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed 20+ doorstep deliveries per shift across a defined local route, maintaining a 97% on-time delivery rate over a 6-month period.
- •Conducted daily pre-drive vehicle safety checks and managed van loading for up to 80 customer orders per shift, ensuring zero damaged-goods complaints.
- •Resolved order substitution queries and processed refunds for 5–10 customers per week, achieving consistently positive doorstep feedback scores.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly why I am keen to join the Newport Spytty Extra store as a Customer Delivery Driver. I hold a full UK driving licence with no penalty points and have over a year's experience in customer-facing roles that required clear communication, adaptability, and a consistently warm approach — all qualities your advert highlights as central to this position.
My background in delivery and customer service has equipped me to handle doorstep interactions professionally, including managing order substitutions and processing refunds in a way that leaves customers feeling reassured. I am comfortable working independently across evening shifts, completing pre-drive vehicle checks, and loading vans safely to ensure every order arrives in perfect condition.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to ensure products are loaded safely and arrive in good condition?
- ›How do you manage your route to ensure deliveries are made within the customer's allocated time slot?
- ›What would you do if your van developed a fault mid-route?
- ›How do you handle an order discrepancy or missing item when you are already at the customer's door?
Behavioural
- ›Tell me about a time you delivered excellent service to a customer in a challenging situation.
- ›Describe a time when you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to communicate difficult news (such as a missing item or delay) to a customer in a calm and reassuring way.
- ›Tell me about a time you worked as part of a team to solve a problem under time pressure.
- ›Describe a situation where you had to manage multiple tasks at once during a busy shift.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent service to a customer in a challenging situation.
Describe a time when you had to adapt quickly to an unexpected change while working independently.