Customer Delivery Driver - Leicester Hamilton Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 14:00:00 22:00:00 Fri 14:00:00 22:00:00 Sat 14:00:00 22:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV personal statement with your valid UK driving licence details (years held, penalty points) as the advert lists this as the only hard requirement.
📊 Quantify your delivery experience: 'Completed 25+ doorstep deliveries per shift with a 98% on-time rate across a 40-mile radius.'
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as Tesco specifically calls out substitutions and refund conversations.
🚐 Mention any van or LGV driving experience and vehicle safety check routines, as loading and roadworthy checks are listed as core responsibilities.
🤝 Reference experience working independently on the road while remaining accountable to a base team, mirroring the autonomous-but-supported structure described in the advert.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 doorstep deliveries per shift across a 35-mile radius, maintaining a 97% on-time delivery rate over 6 months.
- •Conducted daily pre-drive vehicle safety checks on a 3.5-tonne Luton van, recording zero roadworthiness failures across 200+ shifts.
- •Resolved 15+ customer substitution queries per week at the doorstep, processing refunds and communicating order changes clearly to achieve a 4.8/5 customer satisfaction score.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely what draws me to the Customer Delivery Driver role at Leicester Hamilton Extra. With a clean UK driving licence held for over three years and hands-on experience completing multi-drop doorstep deliveries, I am confident I can represent Tesco professionally on every round — handling order substitutions calmly and ensuring every customer receives their shopping in perfect condition.
My background in customer-facing delivery work has equipped me with strong time management skills across busy afternoon and weekend shifts. I am experienced in conducting thorough pre-drive vehicle safety checks, loading vans safely, and adapting quickly when routes or customer needs change mid-shift — all responsibilities central to this role.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to protect both the goods and other road users?
- ›How would you manage your route if two customers in the same time slot live in opposite directions?
- ›What process would you follow if a customer's order contained a short-dated substitution they were unhappy with?
- ›How do you ensure perishable grocery items remain in good condition throughout a multi-hour delivery round?
Behavioural
- ›Tell me about a time you had to adapt quickly to an unexpected change while working independently.
- ›Describe a situation where you turned a frustrated customer into a satisfied one at their doorstep.
- ›Give an example of when you had to manage your time carefully to meet multiple deadlines in one shift.
- ›Tell me about a time you identified a safety issue and how you resolved it before it became a problem.
- ›Describe how you have built a positive working relationship with colleagues when you spend most of your shift away from base.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Describe a situation where you turned a frustrated customer into a satisfied one at their doorstep.
Tell me about a time you had to manage your time carefully to meet multiple deadlines in one shift.