Customer Delivery Driver - Knocknagoney Rd Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 18:00:00 22:00:00 Tue 19:00:00 23:00:00 Thu 19:00:00 23:00:00 Fri 18:00:00 22:00:00Our Customer Delivery Driver rate of pay starts from £14.18 an hour. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
As the face of Tesco out on the road, we deliver all the way from Lands’ End to John O’Groats. Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day. That’s why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.
- Its hands on, physical and full of variety. No two shifts are ever the same and our customer’s look for help in all kinds of different ways. For most of the day you’ll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.
- So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.
What is in it for you
What’s in it for you
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life’s moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.
- Click here to read more about the benefits we have available for our colleagues
You will be responsible for
Delivering your part of our customer shopping trip by:
- Ensuring the van and trays I use are clean and kept tidy/organised.
- Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
- Ensuring trays are washed as part of the tray wash process. I can get what I want:
- Loading the van as required, checking the van for roadworthiness.
- Talking to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.
- Taking care of products/deliveries as if they were my own.
- Explaining to the customer that they will not be charged any more for their substitutions.
- Delivering during the customers time slot.
- Calling the customer before arriving at their property if early.
- Calling the store/centre if running 30 or more minutes late.
You will need
- Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.
- Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."
- Acting quickly to respond to the changing needs of our customers and embracing change within my store.
- Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
- Sharing ideas with my Manager and other colleagues on how we can improve our store for customers.
- A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.
About us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Please note
Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manageKey skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight any previous driving or delivery experience prominently at the top of your CV — the advert explicitly positions the driver as the face of Tesco on the road.
📊 Quantify your delivery experience: e.g. 'Completed 25+ home deliveries per shift across 15-mile radius with zero missed drops over 6 months'.
🎯 Mention your valid UK driving licence category explicitly in your Personal Statement, as this is a non-negotiable requirement for the role.
🤝 Include examples of direct customer interaction — the advert stresses meeting customers in their homes and delivering great service, so customer-facing examples are directly relevant.
🌐 Note your availability alignment with the advertised windows (Sun/Tue/Thu/Fri evenings) in your cover letter, as shift availability is a key screening criterion for this role.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 home deliveries per shift across a 12-mile radius, maintaining a 99% on-time delivery rate over a 9-month period.
- •Conducted daily pre-shift vehicle safety checks on a 3.5-tonne panel van, ensuring zero reportable defects across 200+ shifts.
- •Resolved 15+ customer delivery queries per week at the doorstep, achieving a 4.8/5 customer satisfaction score across a 6-month period.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's Customer Delivery Driver role at Knocknagoney Road Extra is a strong match for my background in driving and customer-facing service. I hold a full valid UK driving licence and have hands-on experience completing home delivery rounds efficiently, maintaining vehicle cleanliness standards, and representing an employer professionally at customers' doors.
My background in delivery and customer service has equipped me to manage a varied daily route independently while keeping a consistently high standard of service. I am comfortable working the advertised evening availability windows — including Sundays and Thursdays — and thrive in roles that combine physical activity with direct customer interaction.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you plan and prioritise a delivery route to ensure all drops are completed within your shift window?
- ›What checks would you carry out on a delivery van before starting your shift?
- ›How do you handle a situation where a customer's order is incomplete or an item is damaged on arrival?
- ›Describe how you would keep delivery trays and the van clean and organised during a busy shift.
- ›What would you do if your navigation system failed mid-route and you were unfamiliar with the area?
Behavioural
- ›Tell me about a time you delivered excellent customer service under time pressure.
- ›Describe a situation where you had to adapt quickly to an unexpected change during your working day.
- ›Give an example of when you worked independently and had to make a decision without immediate manager support.
- ›Tell me about a time you dealt with a difficult or upset customer — how did you handle it?
- ›Describe a time when you had to manage a physically demanding workload. How did you stay focused and safe?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service under time pressure.
Give an example of when you worked independently and had to make a decision without immediate manager support.