Customer Delivery Driver - Colchester Hythe Superstore
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Wed 09:00:00 19:00:00 Thu 19:00:00 23:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your clean driving record and 12+ months of valid UK/EU/EEA driving licence at the top of your CV — Tesco explicitly requires this with no more than 3 penalty points.
📊 Quantify your customer delivery experience: 'Delivered 40+ orders weekly to time slots, maintaining 98% on-time arrival rate and zero customer complaints.'
🌐 Emphasise your independent working capability — the advert stresses 'work independently for much of the day', so showcase examples of self-directed delivery routes or solo responsibilities.
🎯 Demonstrate flexibility and adaptability: mention experience handling last-minute order changes, substitutions, or customer requests with composure.
🤝 Showcase your warmth and customer rapport: include examples of positive customer feedback, handling complaints gracefully, or building repeat customer relationships.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Delivered 45+ grocery orders weekly across assigned routes, maintaining 99% on-time arrival rate and zero customer damage complaints over 18 months.
- •Managed vehicle safety checks and maintenance protocols daily, reducing breakdown incidents by 100% and ensuring roadworthiness compliance.
- •Handled customer substitutions and refunds with empathy, resolving 12+ weekly order discrepancies while maintaining positive customer relationships and repeat satisfaction scores above 95%.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
I am writing to apply for the Customer Delivery Driver position at Tesco's Colchester Hythe Superstore. With a valid UK driving licence and a strong track record in customer-facing delivery roles, I am confident I can represent Tesco with professionalism and warmth every time I meet a customer at their doorstep. Your emphasis on independent working combined with supportive team collaboration aligns perfectly with my approach to delivering reliable service.
My background in logistics and customer service has equipped me with the ability to manage multiple deliveries within tight time slots, handle cash transactions accurately, and respond positively to order changes or customer requests. I take pride in keeping vehicles clean, checking safety before each shift, and treating every order with the care it deserves.
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Interview questions
10 questions generated from this advert.
Technical
- ›Walk us through your experience with vehicle safety checks and maintenance — what do you inspect before each shift?
- ›How do you manage multiple deliveries within tight time slots, and what tools or systems have you used to track routes?
- ›Describe your experience handling cash payments or refunds at the customer's doorstep — how do you ensure accuracy?
- ›What experience do you have loading and securing goods in a van to prevent damage during transit?
- ›Tell us about a time you've had to handle a customer complaint about a damaged or missing item — how did you resolve it?
Behavioural
- ›Can you describe a time when a customer was unhappy with a substitution or order change? How did you handle it?
- ›Tell us about a situation where you had to work independently and make a decision without immediate support — what was the outcome?
- ›Give an example of when you've had to adapt quickly to unexpected changes during your working day.
- ›Describe a time when you've gone the extra mile to deliver excellent customer service — what was the result?
- ›Tell us about a time you've worked as part of a team to achieve a common goal — what was your role?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Can you describe a time when a customer was unhappy with a substitution or order change? How did you handle it?
Tell us about a situation where you had to work independently and make a decision without immediate support — how did you handle it?