Customer Delivery Driver - Coatbridge Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 08:00:00 12:00:00 Mon 08:00:00 18:00:00 Tue 09:00:00 19:00:00 Thu 09:00:00 18:00:00 Fri 09:00:00 19:00:00 Sat 08:00:00 12:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV with your valid UK driving licence details (full or automatic, held 12+ months, max 3 points) as this is the single hard requirement stated in the advert.
📊 Quantify your delivery experience: 'Completed 25+ customer doorstep deliveries per shift with zero missed time slots over 6 months'.
🎯 Highlight any experience handling customer complaints, refunds, or order changes at the doorstep — the advert specifically calls this out as a core responsibility.
🤝 Reference experience working independently on the road while staying connected to a base team, mirroring the autonomous-yet-supported structure Tesco describes.
🚐 Mention van safety checks or pre-drive vehicle inspection experience if applicable, as loading safely and completing roadworthy checks are listed responsibilities.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed 30+ customer doorstep deliveries per shift for a regional grocery retailer, maintaining a 98% on-time delivery rate across 6 months of continuous service.
- •Conducted daily pre-drive van safety checks and managed safe loading of up to 80 customer orders per route, resulting in zero damaged-goods complaints over a 4-month period.
- •Resolved order substitution queries and processed on-doorstep refunds for approximately 10 customers per week, receiving consistent 5-star customer satisfaction scores.
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is precisely what draws me to the Customer Delivery Driver role at Coatbridge Extra. I hold a valid full UK driving licence with no penalty points, and I have hands-on experience completing doorstep deliveries on time, handling order substitutions clearly, and carrying out pre-drive vehicle checks to keep every run safe and reliable.
My background in delivery and customer-facing roles has equipped me to work independently on the road while maintaining the warm, natural service that leaves customers feeling valued. I am comfortable managing time slots across a varied daily route and communicating calmly with customers when changes to their orders arise.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting a delivery shift?
- ›What steps do you take to load a van safely to prevent damage to customer orders?
- ›How do you manage your route to ensure deliveries are made within assigned time slots?
- ›What would you do if your van developed a fault mid-route during a delivery shift?
- ›How do you handle a situation where a customer's order has missing or substituted items?
Behavioural
- ›Tell me about a time you delivered excellent customer service in a challenging situation.
- ›Describe a time you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to handle a complaint or difficult customer interaction calmly.
- ›Tell me about a time you worked as part of a team to achieve a shared goal under time pressure.
- ›Describe a situation where you had to manage your time carefully to meet multiple deadlines or commitments.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent customer service in a challenging situation.
Describe a time you had to adapt quickly to an unexpected change while working independently.