Customer Delivery Driver - Clacton-On-Sea Superstore
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 14:00:00 23:00:00 Thu 19:00:00 23:00:00 Sat 13:00:00 23:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🚗 Highlight your clean UK driving licence prominently, ensuring you mention having 3 or fewer penalty points as this is explicitly required
📦 Emphasise any experience with physical handling, loading, or warehouse work as the role involves van loading and product care
🤝 Showcase customer service experience, particularly face-to-face interactions, as you'll be meeting customers at their homes daily
⏰ Demonstrate flexibility with weekend and evening availability, as shifts include Sunday 2-11pm, Thursday 7-11pm, and Saturday 1-11pm
🔧 Mention any vehicle maintenance knowledge or safety awareness, as you'll be responsible for van checks and roadworthiness
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Delivered 45+ customer orders daily across 8-hour shifts, maintaining 98% on-time delivery rate within scheduled time slots
- •Managed van loading and safety checks for 150+ product lines, ensuring zero damage claims through careful handling procedures
- •Built customer relationships through friendly service and clear communication about substitutions, achieving 95% customer satisfaction scores
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's commitment to serving customers in their homes aligns perfectly with my customer service approach and clean UK driving licence with just 1 penalty point. My experience in physical roles and independent working makes me well-suited for the Customer Delivery Driver position in Clacton-on-Sea.
My background in customer-facing roles has taught me the importance of building relationships and adapting quickly to customer needs, whether handling substitutions or ensuring products arrive in perfect condition.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you conduct pre-delivery vehicle safety checks?
- ›What steps would you take if a customer's order contains substitutions?
- ›How do you ensure products remain in perfect condition during transport?
- ›Describe your approach to managing delivery time slots efficiently
- ›What would you do if your van broke down during deliveries?
Behavioural
- ›Tell me about a time you provided excellent customer service in a challenging situation
- ›Describe a situation where you had to work independently for extended periods
- ›Give an example of when you had to adapt quickly to changing circumstances
- ›Tell me about a time you built strong relationships with colleagues
- ›Describe how you handle physical demands in previous roles
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you provided excellent customer service in a challenging situation
Describe a situation where you had to work independently for extended periods