Customer Delivery Driver - Andover Extra
Job description
Original text imported from Reed
About the role
Availability Window
Days From time To time Sun 08:00:00 18:00:00 Thu 09:00:00 19:00:00 Fri 08:00:00 18:00:00 Sat 08:00:00 18:00:00As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it’s about helping people and delivering great service with a smile.
It’s hands‑on, physical and full of variety, with no two shifts the same. You’ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.
Customer Delivery Driver pay starts at £14.18 per hour, rising to £15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.
What is in it for you
Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays)
Flexible working available from day one
10% off with your Colleague Clubcard, rising to 15% on pay‑day weekends, with a second card to share with family
Free wellbeing services to support your mind, body and life
Life cover worth five times your pay and an award‑winning pension with matching contributions up to 7.5%
A range of benefits to choose from, including discounts, shares and cycle‑to‑work schemes
Uniform provided, plus policies to support you through life’s key moments
You will be responsible for
Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.
Loading the van safely and completing all checks to ensure it’s roadworthy, reliable, and ready to deliver great service.
Talking customers through any order changes, substitutions, or short‑dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.
Handling products with care, treating every order as if it were your own to maintain quality and customer trust.
Delivering within the customer’s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.
You will need
Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.
Be warm and welcoming with customers and colleagues.
Respond quickly to changing customer needs and embrace change while out on the road and in the store.
Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.
About us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.
We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone’s Welcome.
We also understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.
We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead your CV with your valid UK driving licence details (full/automatic, years held, penalty points) as this is the single hard requirement stated in the advert.
📊 Quantify your delivery experience: e.g. 'Completed 25+ customer drops per shift across a 40-mile radius with a 98% on-time delivery rate'.
🎯 Highlight any experience handling customer complaints or order changes at the doorstep, as the advert specifically calls out substitutions and short-dated item communication.
🤝 Mention experience working independently on the road while reporting back to a base team, mirroring the autonomous-yet-supported structure Tesco describes.
🚐 Include any vehicle safety check or pre-drive inspection experience (e.g. HGV walkaround checks, van maintenance logs) to demonstrate you understand roadworthy compliance.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Completed an average of 28 customer deliveries per shift across a 35-mile radius, maintaining a 97% on-time arrival rate over 6 months.
- •Handled order substitutions and short-dated item queries at the doorstep for 15+ customers daily, achieving a 4.8/5 customer satisfaction score.
- •Performed daily pre-drive vehicle safety checks on a 3.5-tonne Luton van, contributing to zero roadworthiness incidents across a 12-month period.
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's reputation for putting customers first is exactly the environment in which I thrive, which is why the Customer Delivery Driver role at your Andover Extra store caught my attention. I hold a valid full UK driving licence with a clean record, and I have a proven track record of delivering warm, reliable doorstep service while managing order changes and substitutions professionally.
My background in customer-facing delivery roles has equipped me with strong vehicle safety check routines, efficient van loading practices, and the ability to work independently across a varied daily route while keeping customers informed and satisfied. I am comfortable adapting to changing schedules mid-shift and communicating clearly with both customers and base colleagues.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you carry out a pre-drive vehicle safety check before starting your shift?
- ›What steps do you take to load a van safely to prevent damage to grocery orders?
- ›How would you handle a situation where a customer's order has several substitutions or missing items?
- ›Describe how you would manage your delivery schedule if you fell behind on your time slots mid-route.
- ›What would you do if your van developed a fault while out on a delivery run?
Behavioural
- ›Tell me about a time you delivered excellent service to a customer in a challenging situation.
- ›Describe a time you had to adapt quickly to an unexpected change while working independently.
- ›Give an example of when you had to handle a complaint or unhappy customer calmly and professionally.
- ›Tell me about a time you worked as part of a team to achieve a shared goal under time pressure.
- ›Describe a situation where you had to manage several tasks at once during a busy shift.
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered excellent service to a customer in a challenging situation.
Describe a time you had to adapt quickly to an unexpected change while working independently.