Customer Service Representative - Newcastle

Customer Service Representative - Newcastle Upon Tyne - 3-month temporary assignment

We deal in the personal - from home insurance for peace of mind to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where no two days are the same?

If so, we have the perfect opportunity for you to play a key role in supporting operations as a Customer Service Representative at Tesco Insurance and Money Services; to serve their customers, communities, and the planet a little better every day.

Location: Newcastle: Q8 Building, Quorum Business Park, Longbenton, NE12 8BU.

Pay Rate: £13.46 per hour.

Working Hours:

• Full-time 36 hours/week
• Rotating shifts: Monday - Sunday between 9am and 7pm

• Rota (A): Saturday - Sunday 9am - 2pm / Monday 9am - 7pm / Tuesday & Wednesday 9am - 6.30pm
• Rota (B): Monday 9am - 7pm / Wednesday to Friday 9am - 7pm

Initial Training Period: 2-weeks (onsite Newcastle Quorum): Monday to Friday 9am-5pm. No more than 2 days approved for taking time off during training.

Duration: 12 weeks - temporary assignment. Time off can be approved for holidays after Training.

Benefits to include 35 days holiday inclusive of Bank Holidays (7.2 weeks holiday pro rata)

Tesco Insurance and Money Services' Customer Service Representatives Support Customers with their home and motor insurance needs. You'll be expected to efficiently handle inbound payment calls in a dynamic environment and providing support to customers and servicing their needs.

This is a fantastic opportunity to become part of an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy contact centre, while ensuring exceptional customer service, will be key to your success.

What You'll be Doing:

• Using your excellent listening and relationship-building skills to provide an outstanding customer service.
• Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience. All training will be provided to ensure you are comfortable with what you're expected to do.
• Engaging with customers predominantly on inbound calls.
• Accurately documenting customer interactions, issues, and resolutions within our systems.

What We're Looking For:

• A passion for delivering an excellent customer experience and finding the best outcome for our customers
• Previous experience in Customer Service within a contact centre environment is advantageous, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure.
• Proficiency in written and verbal communication is required.
• Good listening skills, demonstrating empathy and resilience in handling various complex challenges.
• Proficiency in technology, including Microsoft Office, is essential. You'll be using multiple systems simultaneously to effectively carry out your responsibilities.

What we can offer to you:

• We value inclusively, diversity and good work-life balance.
• Benefit from comprehensive and ongoing support to excel in your role.
• Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated.
• Opportunity to work overtime (evening availability)

If you have the experience and desire to work for Tesco Insurance and Money Services, offering personal and professional support, as well as development, then you could be a perfect fit for the team, and we want to hear from you!

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

To apply, submit your application today!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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