Client Relationship Manager
Job description
Original text imported from Reed
Account Manager
VCL Vintners operates within the global market for fine spirits, advising private clients on the acquisition and management of rare cask assets.
With a track record approaching two decades, the firm has developed long-standing relationships across the supply chain, working with distilleries and partners domestically and internationally.
From our offices in The Shard, VCL oversees more than £150m in client holdings, acting for a global client base with a focus on provenance, access, and long-term value.
The Position
We are looking to appoint an Account Manager.
This is a front-office role, focused on managing existing client relationships and advising on acquisitions within a niche, supply-constrained asset class.
The work is consultative and long-term in nature. It requires judgement, composure, and the ability to communicate with clarity in a high-trust environment.
Responsibilities
- Manage and develop relationships with existing private clients
- Advise on the acquisition of investment-grade spirits casks
- Present opportunities with structure, context, and commercial rationale
- Support clients in the ongoing development of their portfolios
- Maintain high standards of communication and record management
- Remain informed on both market dynamics and underlying asset behaviour
Profile
- Experience in client management, brokerage, or a client-facing commercial role
- Evidence of strong client relationship management
- Composed communication style and professional presence
- Commercial awareness and interest in alternative or tangible assets
- Self-directed, disciplined, and comfortable operating with autonomy
Package
- £50,000 base salary
- The Shard, London
- Private healthcare
Application
We operate a selective hiring process.
The role will suit individuals who understand the value of discretion, credibility, and long-term client alignment.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your client relationship management experience prominently as VCL specifically seeks evidence of strong client relationship skills
📊 Quantify your client portfolio: "Managed 25 HNW clients with £2.8M average holdings, achieving 94% retention"
🌐 Emphasise alternative or tangible asset experience as the role focuses on rare cask assets in a niche market
🎯 Showcase your commercial awareness and advisory skills since the role is consultative and requires presenting opportunities with commercial rationale
🤝 Demonstrate your ability to operate with autonomy and discretion as VCL values self-directed professionals in high-trust environments
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 18 private client relationships with average portfolio values of £2.1M, achieving 96% client retention through consultative advisory approach
- •Advised on £12M in alternative asset acquisitions across tangible investments, presenting structured opportunities with commercial rationale to HNW clients
- •Developed long-term client relationships in niche investment markets, maintaining discretion whilst growing client holdings by 28% year-on-year
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Letter preview — tailored to VCL Vintners
Dear Hiring Manager,
VCL Vintners' position as Client Relationship Manager represents exactly the type of niche alternative asset advisory role I have been seeking. With your firm overseeing £150m+ in rare cask holdings from The Shard, I am particularly drawn to the consultative nature of advising private clients on investment-grade spirits acquisitions.
My background in client relationship management and commercial advisory roles has prepared me to excel in high-trust environments where discretion and long-term client alignment are paramount. I understand the importance of presenting opportunities with clear commercial rationale whilst maintaining the composed communication style essential for managing HNW client relationships.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you evaluate the investment potential of a rare whisky cask?
- ›What factors influence pricing in the fine spirits market?
- ›How do you assess market dynamics in alternative asset classes?
- ›What due diligence would you conduct on investment-grade spirits?
- ›How would you structure a portfolio of tangible assets for a private client?
Behavioural
- ›Describe a time when you had to manage a difficult client relationship
- ›Tell me about a situation where you had to operate with complete autonomy
- ›Give an example of when you had to maintain discretion in a sensitive commercial situation
- ›Describe how you would build trust with a new high-net-worth client
- ›Tell me about a time when you had to present a complex investment opportunity to a client
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Describe a time when you had to manage a difficult client relationship
Tell me about a situation where you had to operate with complete autonomy