Client Relationship Manager
Job description
Original text imported from Reed
We’re Centrick — residential property experts with a clear mission: to make lives better, every day.
Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.
With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.
What you’ll be doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
Client Engagement & Relationship Management
- Serve as the primary liaison for key clients, ensuring consistent communication and relationship development.
- Manage client expectations and maintain agreed service levels.
- Coordinate and assist in leading regular client meetings, providing updates and addressing concerns.
Service Delivery & Escalation Management
- Monitor service performance against SLAs and proactively address issues.
- Handle escalations promptly, ensuring resolution and client satisfaction.
- Support complaint resolution processes in collaboration with internal teams.
- Assist with risk schemes as required to mitigate potential issues.
Reporting & Analysis
- Prepare and deliver accurate reports on service performance, client feedback, and operational metrics.
- Identify trends and recommend improvements to enhance client experience.
Operational Support
- Support the B&EM Director and Head of Client Relationships with operational requirements and day-to-day needs.
What you need to succeed
- Proven experience in client relationship management within property, facilities, or estate management sectors.
- Strong communication and interpersonal skills with the ability to build trust and rapport.
- Excellent problem-solving and conflict resolution abilities.
- Competence in reporting, data analysis, and presentation.
- Ability to manage multiple priorities and work collaboratively across teams.
Why join us?
- Time to Recharge: 25 days’ holiday plus bank holidays
- Future Security: Enhanced pension scheme based on role
- Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
- Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
- Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
- Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
- Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
- Mental Health Support: 24/7 mental health services
- Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
- Giving Back: One volunteer day annually to support a charity or cause close to your heart
- Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your property/facilities/estate management experience at the top of your CV as this is explicitly required
📊 Quantify your client relationship achievements: 'Managed 15 key accounts, maintaining 98% SLA compliance'
🎯 Emphasise your escalation management skills with specific examples of resolution timeframes
🌐 Showcase your reporting and data analysis capabilities with concrete metrics you've delivered
🤝 Demonstrate your collaborative approach across operations, marketing, and finance teams
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 12 key property clients across residential and commercial portfolios, maintaining 97% SLA compliance and reducing escalations by 35%
- •Coordinated monthly client meetings for 8 major accounts, delivering performance reports that identified 3 service improvement opportunities worth £25,000 annually
- •Handled 45+ client escalations per quarter with average resolution time of 2.5 days, achieving 94% client satisfaction scores
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Centrick Limited. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Centrick Limited
Dear Hiring Manager,
Centrick's mission to make lives better through quality property services aligns perfectly with my client relationship management experience in the property sector. My background in SLA monitoring and escalation management makes me well-suited to serve as the primary liaison for your key clients.
My background in property and facilities management has equipped me with the skills to manage client expectations, coordinate regular meetings, and deliver accurate performance reports. I have successfully handled multiple client priorities while maintaining strong relationships and ensuring service delivery standards.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you monitor SLA performance and what tools have you used?
- ›Describe your experience with property management systems and reporting tools
- ›What methods do you use for tracking client satisfaction metrics?
- ›How do you approach risk assessment in property management?
- ›What reporting formats have you used for presenting operational metrics?
Behavioural
- ›Tell me about a time you handled a difficult client escalation
- ›Describe a situation where you had to manage multiple competing client priorities
- ›Give an example of how you've built trust with a challenging client
- ›Tell me about a time you identified a trend that led to service improvements
- ›Describe how you've collaborated across different departments to resolve a client issue
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you handled a difficult client escalation
Describe a situation where you had to manage multiple competing client priorities