Client Relationship Manager

OTE £45,000+

The Role

• Generate referrals from existing clients by telephone, email, LinkedIn and face to face based activity
• Manage and grow a portfolio of warm clients, building on established relationships and maximise current opportunities and identify new ones
• Take ownership of ongoing account management, ensuring a consistently high level of customer service and client satisfaction
• Attend off site client meetings and hospitality events to strengthen relationships and support business development

Responsibilities

• To work to a strategy for new business development and account growth
• Profile existing accounts to understand any cross and upsell opportunities
• Develop understanding of client requirements to design and implement effective commercial strategies and key drivers that support business growth
• Monitor account performance, using insights and data to identify trends, inform strategy and drive continuous improvement

Communication

• To provide verbal and written communication about our products and services to agencies.
• Utilise social media such as Linkedin where appropriate to increase exposure and the individual in their accounts.
• To advise and assist clients regarding industry legislation
• Proactively engage clients through regular check-ins, reviews and strategic conversations.
• Handle incoming telephone and email enquiries from prospective agencies
• Collaborative approach, working effectively with internal teams to deliver client objectives

Organisation's Culture

• To promote the culture by demonstrating knowledge, value add and professionalism
• Represent the client at client meetings and events, showcasing the company’s culture and strengthening its reputation
• Advocates of the brand - “market leaders”
• Ensure all client touchpoints reflect a consistent, positive, and professional brand experience
• Champion client feedback internally, helping to continuously improve services in line with a culture of growth and excellence

Skillset

• Excellent relationship-building skills, with the ability to establish trust and credibility with clients at all levels
• Strong communication skills, both written and verbal, with a confident and professional approach
• Commercially minded, with the ability to identify growth opportunities and maximise account value
• Proactive and results-driven, with a focus on delivering measurable outcomes
• Track record of working towards sales KPI’s including calls
• Hands-on experience with multiple sales techniques (including cold calls)
• Organised, with the ability to manage multiple client accounts and priorities simultaneously
• Experience with CRM software
• Resilient and adaptable, able to thrive in a fast-paced and evolving environment