Team Leader
Job description
Original text imported from Reed
Overview
Team LeaderHere at Costa Coffee, we want to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. If youre an aspiring Store Manager ready to head up a team, this could be the perfect role for you.A bit about the roleAs a Barista Maestro (Team Leader), youll have your first taste of leadership responsibility, accountability and autonomy. Youll get involved with day-to-day operations, stock maintenance, health & safety, store marketing and other tasty activities. And every day, youll be dedicated to creating uplifting experiences for our customers and inspire your team to keep customer service at the heart of everything they do.
What's involved?
- Taking the lead on shifts to support your colleagues in delivering unbeatable experiences
- Making the most of peoples talents theyre in the right place to maximise sales
- Training and accrediting new Baristas
- Getting familiar with new recipes and ranges, and sharing the exciting news with the team
- Driving high standards every time, whether thats through the quality of an espresso or monthly coffee excellence scores
- Becoming a brand ambassador and helping us shine
A bit about you
A passion for coffee and people is just the start of what were looking for. What else makes a great Barista Maestro(Team Leader)?
- Reliability to open and close the store safely and on time
- Team leadership experience in a buzzing environment
- Ability to take on shared responsibility whilst on shift and support team members
- A love of turning knowledge and know-how into hot ideas to help your store succeed
- Willingness to learn and be bold, brave and action-orientated
- Flexible approach and can-do attitude, as each day offers exciting new challenges
What we can offer
We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- £11 to £12.90 per hour
- Great Opportunities to develop yourself and progress your career
- Employee Assistance Programme
A bit about us
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 14th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.
*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Lead with your leadership experience in the personal statement — the advert explicitly calls out 'team leadership experience in a buzzing environment' as a key requirement.
📊 Quantify your customer service impact: e.g. 'Supervised a team of 8 during peak shifts, maintaining a 95% customer satisfaction score across 200+ daily transactions'.
🎯 Mention any barista or coffee-related training you have delivered — the advert specifically highlights 'training and accrediting new Baristas' as a core duty.
🌐 Reference health and safety knowledge explicitly, as the advert lists it alongside stock maintenance and store operations as day-to-day responsibilities.
🤝 Highlight experience with store opening and closing procedures, as 'reliability to open and close the store safely and on time' is called out as a direct requirement.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Led a team of 7 baristas across morning and evening shifts, achieving a 96% mystery shopper score over 3 consecutive quarters.
- •Trained and accredited 5 new baristas in espresso preparation and Costa product ranges, reducing onboarding time from 4 weeks to 2.5 weeks.
- •Managed daily stock checks and supplier deliveries for a high-volume café serving 300+ customers per day, reducing wastage by 18% over 6 months.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Costa Coffee. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Costa Coffee
Dear Hiring Manager,
Costa Coffee's reputation as the UK's No. 1 coffee brand for 14 consecutive years is precisely the environment in which I want to develop my leadership career — which is why the Barista Maestro (Team Leader) role at your Huntingdonshire store immediately caught my attention. I am confident in my ability to lead shifts, uphold coffee excellence standards, and train and accredit new baristas to deliver consistently memorable customer experiences.
My background in hospitality team leadership has equipped me with hands-on experience in shift management, stock control, and health and safety compliance. I have coached colleagues on product knowledge and service standards, and I understand how to translate daily performance metrics into practical improvements for the team.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you manage stock levels during a busy shift to avoid running out of key ingredients?
- ›What steps would you take to ensure health and safety standards are met at the start and end of each shift?
- ›How would you use coffee excellence scores to coach underperforming team members?
- ›Walk me through how you would train and accredit a new barista on espresso preparation.
- ›How would you approach store marketing activities to drive footfall and sales within a Costa franchise location?
Behavioural
- ›Tell me about a time you took the lead on a shift and had to resolve an unexpected problem quickly.
- ›Describe a situation where you coached a colleague to improve their performance — what approach did you take and what was the outcome?
- ›Give an example of when you had to balance multiple responsibilities during a busy period. How did you prioritise?
- ›Tell me about a time you acted as a brand ambassador for a previous employer. What did that look like in practice?
- ›Describe a moment when you had to adapt quickly to a change in your working environment. How did you manage it?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you took the lead on a shift and had to resolve an unexpected problem quickly.
Describe a situation where you coached a colleague to improve their performance — what approach did you take and what was the outcome?