Business Support Manager
Job description
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Business Support Manager
- Duration: Temporary for 6 months
- Pay: £16.48 - £23.08 per hour (equivalent to a full-time annual salary of £40,000 - £45,000 FTE)
- Hours: Full-time (37.5 hours), with 4 days considered
- Location: Hybrid, 2-3 days per week in the London office
- Start: ASAP
Charity People is delighted to be partnering with a long-established Armed Forces charity to recruit for their next Interim Business Support Manager (Operations & Governance).
This is a pivotal interim role supporting a charity that has recently undergone significant organisational change and is now operating as a grant-making organisation. The postholder will work closely with the Charity Director to ensure strong governance, compliance and operational effectiveness during this transition period.
About the charity
The charity has been supporting serving and veteran members of the UK Armed Forces and their families for over a century, helping people access vital healthcare and wellbeing support. Following the sale of its hospital, the organisation is now focused on grant-making, stewardship of assets, and ensuring the highest standards of charity governance.
About the role
- Manage day-to-day business support, office and administrative operations
- Lead on governance administration, including Board and Committee support
- Prepare agendas, papers, minutes and action logs for trustee meetings
- Maintain statutory registers, governance records and compliance documentation
- Coordinate and manage outsourced providers (finance, HR, IT, marketing)
- Support HR administration, onboarding and staff records
- Assist with risk management, audits, policies and regulatory compliance
- Provide operational support to fundraising and grant-making activity
About you
You will have:
- Proven experience in business support, operations or governance roles
- Strong understanding of charity governance and Charity Commission requirements
- Confident supporting senior leaders and Boards
- Highly organised, detail-focused and able to prioritise effectively
- Comfortable working in small teams with high levels of responsibility
- Proactive, emotionally intelligent and resilient
How to apply:
Please send your CV as soon as possible. We are looking to move quickly with this role. The closing date is Friday 15th May at 9:00 am.
There will be a one round interview process, which will be in-person, week commencing 18th May.
We are looking for people who are available to start within the week.
We want you to have every opportunity to demonstrate your skills, ability, and potential. Please let us know if you require any adjustments to ensure the application process works for you.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your charity governance experience prominently as this Armed Forces charity specifically needs Charity Commission compliance expertise during their transition period
📊 Quantify your Board support experience: 'Managed 12 trustee meetings annually, maintaining 100% statutory compliance'
🎯 Emphasise grant-making or charity operations experience as they've recently transitioned from hospital operations to grant-making focus
🤝 Showcase your ability to work with outsourced providers as this role coordinates finance, HR, IT and marketing suppliers
⚡ Demonstrate interim/temporary role experience as they need someone who can hit the ground running in a 6-month contract
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed governance administration for 8-trustee Board, preparing 24 meeting papers annually and maintaining 100% Charity Commission compliance during £2.1M asset restructure
- •Coordinated 5 outsourced providers (finance, HR, IT, legal, marketing) reducing operational costs by 18% while improving service delivery timelines
- •Led risk management framework implementation identifying 12 operational risks and establishing mitigation protocols that prevented 3 potential compliance breaches
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Dear Hiring Manager,
The Guardian's partner Armed Forces charity presents exactly the governance challenge I thrive in — supporting a century-old organisation through its transition to grant-making operations while maintaining Charity Commission compliance and Board effectiveness.
My background in charity operations has equipped me with deep understanding of trustee meeting administration, statutory register maintenance, and the coordination of outsourced providers that this interim role demands. I excel at providing the proactive, detail-focused support that senior leaders need during periods of organisational change.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you ensure compliance with Charity Commission requirements during organisational change?
- ›What systems would you implement for maintaining statutory registers and governance records?
- ›How do you approach coordinating multiple outsourced service providers?
- ›Describe your experience with grant-making operational processes
- ›What governance documentation would you prioritise in the first 30 days?
Behavioural
- ›Tell me about a time you supported a Board through a period of significant change
- ›Describe a situation where you had to prioritise multiple urgent governance tasks
- ›Give an example of when you've had to work proactively with minimal supervision
- ›How do you handle confidential information when supporting senior leadership?
- ›Tell me about a time you identified and mitigated an operational risk
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you supported a Board through a period of significant change
Describe a situation where you had to prioritise multiple urgent governance tasks