Barista
Job description
Original text imported from Reed
Overview
Barista Here at moto were looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering Costas finest quality coffee and exceptional customer service as we transform the UKs rest stop experience. A bit about the role Day to day, you'll be making coffee that provides uplifting moments for our customers. That means sustainably sourced beans and velvety milk coffee, topped with our signature art and delivered with your signature smile.
What's involved?
- Crafting great coffee that hits that sweet spot every time
- Serving customers with a smile so they walk away happy and excited about their next visit
- Soaking up all there is to know about Costa products dont forget our teas, frappes, seasonal ranges and much more
- Working with your team to maintain health & safety and cleanliness across the store
- Most importantly, having fun this is your time to learn, develop and meet great people
A bit about you
A passion for coffee and people is just the start of what were looking for. So, what else makes a great Barista?
- A positive outlook, can-do attitude, and bags of personality
- A passion for delivering excellence in everything you do
- The communication skills to strike up a good conversation with our customers daily
- A hard-working attitude and multi-tasking skills
What we can offer
We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- £12.83 per hour
- Seasonal Hours
- Up to 1 weeks discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
A bit about us
Were Moto, were the future of motorway rest stops and we want you to be part of that future. A role at the UKs largest motorway services operator means being part of an ambitious and supportive organisation who have been brightening peoples journeys through life for nearly 60 years. We dont just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, were also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.Working for moto is truly amazing, but dont just take our word for it, weve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!Disclaimers:*Hourly rates of pay may differ for under 18s, our night shift roles include a premium of £2ph*Please note this role internally is known as Customer Service Assistant*Annual bonus scheme is equivalent to work weeks salary based on average hours worked over a defined period.
*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Open your CV with a personal statement that explicitly names coffee preparation and customer service, as the advert lists both as core daily responsibilities.
📊 Quantify your customer-facing experience: "Served 150+ customers per shift during peak motorway service hours, maintaining a 95% positive feedback score."
🎯 Mention any Costa, Starbucks, Caffè Nero or similar branded coffee experience by name — the advert is for a Costa franchise and brand familiarity will stand out.
🌐 Reference health and safety or food hygiene awareness (e.g. Level 2 Food Hygiene certificate) as the advert specifically calls out H&S and cleanliness responsibilities.
🤝 Highlight your ability to work as part of a team in a high-footfall environment, as the advert emphasises team collaboration across a motorway services setting.
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Prepared and served 130+ espresso-based beverages per shift at a branded coffee outlet, maintaining Costa quality standards and achieving a 97% customer satisfaction score across 3 months.
- •Completed full product training across hot drinks, frappes and seasonal ranges within 2 weeks of joining, enabling confident upselling that contributed to a 12% increase in average transaction value.
- •Upheld food hygiene and health and safety compliance across a 6-station service counter, contributing to a zero-incident record over a 6-month period during peak motorway service hours.
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Costa Coffee. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Costa Coffee
Dear Hiring Manager,
Moto's Costa Coffee outlet in Wiltshire is exactly the kind of environment I thrive in — high footfall, quality coffee, and genuine customer interaction every shift. I am applying for the Barista position and bring hands-on experience in espresso preparation, latte art, and maintaining health and safety standards across a busy service counter. My focus on product knowledge and consistent drink quality aligns directly with Costa's commitment to sustainably sourced beans and signature presentation.
My background in customer-facing food and beverage roles has equipped me with the multi-tasking skills and positive attitude your advert highlights. I have worked through peak service periods serving upwards of 120 customers per shift, keeping quality and cleanliness standards high throughout. I am confident I can represent the Costa brand with the warmth and professionalism your customers expect at every visit.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you ensure a consistent espresso shot when the grind setting needs adjusting mid-shift?
- ›What steps do you take to maintain cleanliness and food hygiene standards during a busy service period?
- ›How do you keep up with a seasonal menu change, such as a new frappe range, and communicate it to customers?
- ›Describe the process you follow when a customer's drink does not meet quality standards — what do you do?
- ›How would you handle a queue of 10+ customers while also restocking the bar and maintaining latte art quality?
Behavioural
- ›Tell me about a time you delivered exceptional customer service that left a customer with a positive impression.
- ›Describe a situation where you had to multi-task under pressure — how did you prioritise and what was the outcome?
- ›Give an example of when you had to learn a new product or process quickly. How did you approach it?
- ›Tell me about a time you worked as part of a team to solve a problem in a busy service environment.
- ›Describe a moment when a customer was unhappy. How did you handle it and what did you learn from the experience?
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you delivered exceptional customer service that left a customer with a positive impression.
Describe a situation where you had to multi-task under pressure — how did you prioritise and what was the outcome?