Barista
Job description
Original text imported from Reed
Overview
Barista Here at moto were looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering Costas finest quality coffee and exceptional customer service as we transform the UKs rest stop experience. A bit about the role Day to day, you'll be making coffee that provides uplifting moments for our customers. That means sustainably sourced beans and velvety milk coffee, topped with our signature art and delivered with your signature smile.
What's involved?
- Crafting great coffee that hits that sweet spot every time
- Serving customers with a smile so they walk away happy and excited about their next visit
- Soaking up all there is to know about Costa products dont forget our teas, frappes, seasonal ranges and much more
- Working with your team to maintain health & safety and cleanliness across the store
- Most importantly, having fun this is your time to learn, develop and meet great people
A bit about you
A passion for coffee and people is just the start of what were looking for. So, what else makes a great Barista?
- A positive outlook, can-do attitude, and bags of personality
- A passion for delivering excellence in everything you do
- The communication skills to strike up a good conversation with our customers daily
- A hard-working attitude and multi-tasking skills
What we can offer
We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- £12.83 per hour
- 28 Hours per week
- Up to 1 weeks discretionary bonus pay per year paid just in time for Christmas
- Up to 60% colleague discount across our franchise partner brands
- Enhanced benefits, including, sick pay, enhanced family friend benefits and life assurance
- Fantastic development opportunities including funded qualifications
A bit about us
Were Moto, were the future of motorway rest stops and we want you to be part of that future. A role at the UKs largest motorway services operator means being part of an ambitious and supportive organisation who have been brightening peoples journeys through life for nearly 60 years. We dont just hire a person, we hire real life individuals, as a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences, were also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self.Working for moto is truly amazing, but dont just take our word for it, weve been recognised in the Sunday Times Best Places to Work in 2024 and 2025!Disclaimers:*Hourly rates of pay may differ for under 18s, our night shift roles include a premium of £2ph*Please note this role internally is known as Customer Service Assistant*Annual bonus scheme is equivalent to work weeks salary based on average hours worked over a defined period.
*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
☕ Highlight any coffee preparation experience or barista training at the top of your CV as this role specifically requires crafting quality coffee
🎨 Mention latte art skills or willingness to learn as the advert emphasises 'signature art' on drinks
😊 Emphasise customer service experience with specific examples as Costa values 'exceptional customer service' and making customers 'walk away happy'
🏪 Include any retail or hospitality experience as this combines food service with retail operations in a motorway services environment
📚 Show enthusiasm for learning and development as the role offers 'funded qualifications' and career progression opportunities
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Served 150+ customers daily in fast-paced retail environment, maintaining 98% customer satisfaction scores through friendly service and product knowledge
- •Operated cash registers and POS systems processing £2,000+ in daily transactions while ensuring accurate cash handling and till reconciliation
- •Collaborated with 6-person team to maintain store cleanliness and health & safety standards, achieving consistent compliance during monthly inspections
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
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Letter preview — tailored to Costa Coffee
Dear Hiring Manager,
Costa Coffee's commitment to delivering uplifting moments through quality coffee aligns perfectly with my passion for exceptional customer service and coffee preparation. Your North Yorkshire location's focus on transforming the motorway rest stop experience particularly appeals to me, as does the opportunity to master latte art and develop product knowledge across Costa's full range.
My background in customer-facing roles has equipped me with the communication skills and positive attitude needed to create memorable experiences for travellers. I thrive in fast-paced environments and excel at multi-tasking while maintaining quality standards.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you prepare a perfect cappuccino using an espresso machine?
- ›What steps would you take to maintain coffee quality throughout a busy shift?
- ›How do you ensure food safety when handling milk and coffee products?
- ›Describe the process of steaming milk to the correct temperature and texture
- ›How would you handle a situation where the espresso machine malfunctions during peak hours?
Behavioural
- ›Tell me about a time you provided exceptional customer service in a fast-paced environment
- ›Describe a situation where you had to work as part of a team to achieve a common goal
- ›How do you handle multiple tasks when serving customers during busy periods?
- ›Give an example of when you went above and beyond for a customer
- ›Describe a time when you had to learn something new quickly in a work environment
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you provided exceptional customer service in a fast-paced environment
Describe a situation where you had to work as part of a team to achieve a common goal