Floor Supervior/Duty Manager *Relocation Opportunity
Job description
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Brambles of Inveraray | Live-in available | Evenings off | Seasonal March-November (perm possible)
Are you the kind of supervisor who runs the floor - sets the pace, keeps standards high, spots problems early, and gets the best out of a team?
Brambles of Inveraray (award-winning hotel & café) is looking for a confident Front of House Floor Supervisor / Duty Manager to lead daily service in our busy café. This is a hands-on operational role - you won't be in the office. You'll be on the floor, coaching, organising, and keeping everything sharp from open to close.
We're in a tourist town, so summer is fast-paced. We need someone who thrives in that environment and can keep the team motivated, focused, and selling.
What you'll be responsible for:
- Running the floor during service: directing the team, managing flow, and keeping energy high.
- Setting standards and holding them (non-negotiable):
- tables cleared and reset quickly
- no dirty plates left after guests leave
- guests greeted warmly and checked on
- service stays smooth even when it's busy
- Getting the café "set up to win" each day: opening readiness, section plans, pre-shift briefings, assigning jobs, checking the team is ready.
- Driving sales and pace: coaching upselling, keeping the team switched on, and stepping in immediately if standards slip.
- Spotting issues before they become problems: slow sections, bottlenecks, team members struggling, guest dissatisfaction - and fixing it fast.
- Training and coaching on the job: quick corrections, clear feedback, and building confidence in the team.
- Supporting the wider operation as needed (communication with kitchen, handling guest issues calmly, keeping the atmosphere positive).
What we're looking for
- Proven experience as a FOH Supervisor / Duty Manager / Team Leader in a busy café, restaurant, or hotel environment.
- You're fast, observant, and decisive - you notice what others miss.
- You can motivate a team (not just "help out").
- You're confident giving direction and feedback in the moment.
- Strong organisation and time management - you plan ahead, not react late.
- Calm under pressure: you can handle busy tourist-season service without standards dropping.
Pay & perks
- Up to £35,000 per annum + tips (average £25-£30/day)
- Salary review after 8 weeks, if standards are met
- Staff meals and staff discounts
- Evenings off (great work-life balance)
- Live-in accommodation available for a small rent (ideal for relocation)
- Seasonal contract March-November, with opportunity for a permanent role
How to apply
Please apply with:
- A short note on where you've supervised (venue type + how busy it was)
- A quick example of how you keep standards high when it's hectic
- Your availability (and whether you'd need live-in accommodation)
If you're a true floor leader who loves great service and running a tight ship, we'd love to hear from you.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your Front of House supervision experience prominently as this role specifically requires proven FOH Supervisor/Duty Manager experience
📊 Quantify your team leadership: 'Supervised 12 staff across 80-cover restaurant during peak summer season'
🎯 Emphasise your ability to maintain standards under pressure - mention specific busy environments you've managed
🌐 Include upselling achievements with numbers: 'Increased average spend per table by 15% through coaching team on upselling'
🤝 Showcase your training abilities as the role involves on-the-job coaching and building team confidence
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Supervised 15-person Front of House team across 120-cover restaurant during peak tourist season, maintaining 95% guest satisfaction scores
- •Implemented upselling coaching programme that increased average spend per table by 18% over 6-month period
- •Managed daily service flow for 300+ covers, reducing table turnaround time by 12 minutes through improved section planning
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Letter preview — tailored to Hiring People
Dear Hiring Manager,
Brambles of Inveraray's reputation for exceptional service and your seasonal expansion plans align perfectly with my Front of House supervision experience and passion for maintaining high standards during busy tourist seasons.
My background in managing fast-paced restaurant operations, coaching teams on upselling techniques, and maintaining service flow during peak periods has prepared me to excel as your Floor Supervisor. I thrive on the challenge of keeping standards high when service gets hectic, and I understand the importance of spotting issues before they impact guest experience.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you organise section plans and pre-shift briefings for maximum efficiency?
- ›What systems do you use to track service flow and identify bottlenecks?
- ›How do you coach staff on upselling techniques during busy service?
- ›Describe your approach to opening readiness and daily setup procedures
- ›What methods do you use to monitor and maintain service standards?
Behavioural
- ›Tell me about a time you had to maintain high standards during an extremely busy service
- ›Describe a situation where you spotted a problem before it escalated and how you handled it
- ›Give an example of how you've motivated a struggling team member during service
- ›Tell me about a time you had to give immediate feedback to staff while maintaining service flow
- ›Describe how you've handled a difficult guest situation while managing the floor
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to maintain high standards during an extremely busy service
Give an example of how you've motivated a struggling team member during service