Store Manager
Job description
Original text imported from Reed
Overview
Store ManagerHere at Cuppacoff we are a diverse organisation and operate a broad range of hospitality franchises across the UK. We aspire to be the best of the best and reflect this in our teams across the country.One of our franchises is Costa Coffee, we want to join them in their mission to inspire the world to love great coffee. Were all about embracing passion, energy and teamwork to serve memorable moments for every one of our customers. And youll be leading from the front, taking your store to new heights with your experience, resourcefulness and wonderful team. Its going to be a thrilling ride.A bit about the roleEverything and we mean everything is yours. The store, stock, standards, team, labour, customers and coffee, coffee, coffee. Its all yours to own and grow. So go ahead and make it your own.
What's involved?
- Creating the perfect space for customers to kick back with our coffee
- Drumming up fresh ideas that meet customers ever-changing wants and needs
- Taking ownership of all controllable costs through effective management of stock, labour, training, and reward and recognition
- Inspiring your team to get buzzed about the business
- Training and developing your team to reach their full potential
A bit about you
A passion for coffee and people is just the start of what were looking for. What else makes a great Store Manager?
- Experience in leading a store team and inspiring them to strive for excellence.
- A commercial mind with the ability to think ahead and see the bigger picture, maximising every sales opportunity
- A brand ambassador who ensures attention to brand standards
- An ambitious character who wants to be part of our growth journey
- Ability to thrive under pressure and execute at pace
- Experience of managing, coaching and developing team members they could be our future leaders
What we can offer
We're really proud of the work our team members deliver, and we want you to feel valued and rewarded with great perks and benefits:
- £29,500 per annum
- 40 hour week contract
- 28 days holiday (inclusive of Bank Holidays)
- Bespoke training and development to suit your career aspirations
- Whilst on Shift 50% discount on handmade drinks plus 50% on food and bottled drinks
- Costa Employee Discount Card 25% off food & drinks in any Costa store when youre not working
- Company pension
- Opportunity to impact your local community by getting involved
A bit about us
At the heart of Costa Coffee are our values. We believe in Passion, Warmth, Trust and Courage. Were the No. 1 coffee brand in the UK for the 14th year in a row. Here, youll be part of a genuine, passionate and warm team that shares a love for coffee and a desire to deliver great experiences to our customers, communities and people.At Costa Coffee, we celebrate inclusion and equality and believe everyone should bring their true self to work. We advocate collaboration and transparency. And embrace differences in all that we do.For any reasonable adjustments and general queries please contact
*This role is for a store owned by one of our franchise partners, their hiring process, salary and benefits may vary from those within a wholly owned Costa store advert.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your retail management experience at the top of your CV as the advert emphasises leading store teams to excellence
📊 Quantify your commercial results: 'Increased store revenue by 18% through effective labour and stock management'
🌐 Emphasise your brand compliance experience as Costa values attention to brand standards
🎯 Showcase your team development achievements as they're looking for managers who can develop future leaders
🤝 Mention any franchise or multi-site experience as Cuppacoff operates multiple hospitality franchises
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed daily operations for high-volume retail store, controlling £180k annual stock budget whilst maintaining 98% product availability
- •Led team of 12 staff members through comprehensive training programmes, achieving 92% customer satisfaction scores and reducing staff turnover by 25%
- •Implemented cost control measures reducing labour expenses by 15% whilst maintaining service standards and achieving monthly sales targets
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Costa Coffee. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Costa Coffee
Dear Hiring Manager,
Costa Coffee's position as the UK's No.1 coffee brand for 14 consecutive years demonstrates exactly the commercial excellence I want to contribute to as your next Store Manager in Renfrewshire. My experience in retail management and team leadership aligns perfectly with your need for someone who can own all aspects of store operations whilst developing future leaders.
My background in retail operations has equipped me with the commercial awareness and leadership skills essential for managing P&L responsibility, controlling stock and labour costs, and maintaining brand standards that drive customer satisfaction and business growth.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you manage stock levels to minimise waste whilst ensuring product availability?
- ›What methods do you use to control labour costs whilst maintaining service standards?
- ›How do you ensure brand standards are consistently maintained across all operations?
- ›Describe your approach to P&L management in a retail environment
- ›What systems do you use to track and analyse store performance metrics?
Behavioural
- ›Tell me about a time you had to inspire an underperforming team member
- ›Describe a situation where you had to manage multiple priorities during a busy period
- ›Give an example of how you've developed a team member's potential
- ›Tell me about a time you identified and maximised a sales opportunity
- ›Describe how you've handled a difficult customer situation
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to inspire an underperforming team member
Describe a situation where you had to manage multiple priorities during a busy period