Duty Manager
Job description
Original text imported from Reed
Job Title: Duty Manager
Location: Edinburgh, EH10 7DS
Salary: £13.70 - £14.70 per hour
Job Type: Permanent, Full Time - including weekend work
Working Hours: Flexibility available but generally 35 - 45 hours per week, usual shifts are 8:30 -16:30 or 10:00 -19:30
About us:
We are a Farm, Golf club and Restaurant that attracts visitors from far and wide and are VERY busy every day. If you love the buzz of service, working as a part of a close-knit team and leading from the front, this could be the place for you.
About the role:
We are looking for a warm, friendly and capable Duty Manager at Swanston Brasserie. This position includes greeting customers and answering questions about the menu, specials, and drinks.
This is a role which requires bar and barista experience and an ability to adapt and work quickly and efficiently when under pressure. You should have previous hospitality experience with roles including bar, floor and barista, and be able to cope with a queue at the door whilst thinking three steps ahead! We are an extremely busy venue that requires a strong and capable leader for this role.
Key duties:
- Greeting guests and answering questions about the menu, specials and the farm
- Supporting the General manager and Assistant manager day to day
- Problem solving and working at a fast pace with a smile
- Maintaining cleanliness of front of house area including tables, chairs, floors, etc.
- Turning over tables quickly and efficiently
- Providing a high standard of friendly and warm service
- Barista and bar work- producing drinks and beverages to a consistently high standard
- Effective communication as part of a busy team
- Leading and supporting other staff on duty
- Lead other staff and support them in their duties as required
- Cash handling, opening and closing procedures
- Be a clear and strong communicator
- Handle bookings, reservation enquiries and on-site questions
- Assist with stock and maintaining stock levels
- Ensure health and safety measures are adhered to and applied in line with company policy
- Maintain good communication with the rest of the team and kitchen staff
- Be a strong leader who leads by example
About you:
- Minimum 3 years hospitality experience
- Ability to work well with others in a fast-paced environment
- Bar and barista trained
- Knowledge of till systems
- High standard of personal presentation
- Ability to use own initiative
- Sound knowledge of food hygiene and health and safety
- Strong product knowledge
- Knowledge of local food trends
- Be available for private function work as required
Why join us:
- Competitive rate of pay plus card tips and service charge paid to your monthly wage
- 50% discount on food
- Free on-site parking
- Uniform provided (depending on role)
- Sociable working hours (8:30 -16:30 or 10:00 -19:30)
- Flexible shifts
- No split shifts
- Tips shared equally on shift
- A strong and supportive team
- Company events
- Company pension
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience of; Duty Manager, Restaurant Supervisor, Front of House Manager, Floor Manager, Hospitality Team Leader, Shift Manager, Assistant Restaurant Manager, Bar Supervisor, Head Barista, Senior Waiter, Brasserie Supervisor, Food and Beverage Supervisor, F&B Lead, Catering Manager, Golf Club Supervisor, Bistro Manager, Hospitality Lead, Service Manager, Front of House Lead, Customer Service Manager, Event Supervisor, Lead Bartender, Section Manager, Assistant General Manager, Shift Lead will also be considered for this role.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your hospitality management experience prominently as they require minimum 3 years in the sector
🍺 Emphasise both bar and barista skills together as this dual capability is essential for the role
👥 Showcase your team leadership experience as you'll be leading and supporting other staff on duty
💰 Include cash handling and till system experience as these are daily responsibilities
🏃 Demonstrate your ability to work under pressure and think ahead, as they mention coping with queues whilst staying organised
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed front-of-house operations for 200-cover restaurant, leading teams of 8 staff during peak service periods whilst maintaining 95% customer satisfaction scores
- •Operated multiple till systems and handled daily cash reconciliation of £3,500+ takings, achieving 100% accuracy across 18-month period
- •Trained 12 new baristas on espresso machine operation and latte art techniques, reducing customer wait times from 8 to 4 minutes during morning rush
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Swanston Farm Limited. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Swanston Farm Limited
Dear Hiring Manager,
Swanston Farm's reputation for exceptional farm-to-table dining makes this Duty Manager position exactly the leadership challenge I'm seeking. With extensive bar and barista training plus proven team leadership in high-volume hospitality environments, I'm well-equipped to handle your busy brasserie operations while maintaining the warm, friendly service your venue is known for.
My background in hospitality management has prepared me to excel in fast-paced environments where thinking three steps ahead is essential. I have comprehensive experience with till systems, cash handling procedures, and stock management, combined with strong food hygiene and health and safety knowledge that ensures compliance whilst delivering exceptional customer experiences.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you handle a busy Saturday evening with a queue at the door and multiple drink orders?
- ›What till systems have you worked with and how do you ensure accurate cash handling?
- ›Describe your barista training and experience with different coffee machines
- ›How do you maintain stock levels during peak service periods?
- ›What food hygiene certifications do you hold and how do you implement safety procedures?
Behavioural
- ›Tell me about a time you had to lead a team during an extremely busy service period
- ›Describe a situation where you had to solve a customer complaint while managing other duties
- ›Give an example of when you had to adapt quickly to an unexpected situation in hospitality
- ›How do you motivate team members during stressful periods?
- ›Tell me about a time you went above and beyond for a customer
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to lead a team during an extremely busy service period
Describe a situation where you had to solve a customer complaint while managing other duties