Administrator
Job description
Original text imported from Reed
Do you have strong communication skills and excellent attention to detail? Are you confident working towards targets and deadlines? If so, you may be the ideal Administrator to join the Rent, Service Charge and Customer Accounts team at The Guinness Partnership.
About the role
We are seeking an Administrator to join our Customer Contact team on a 25-hour per week, fixed-term contract for six months. The working pattern is Monday to Friday, five hours per day between 8am and 5pm, based at our Oldham office.
In this role, you will provide a high-quality administrative service, following established processes and delivering an excellent standard of customer support. You will contribute to the development, implementation and monitoring of administrative procedures that support efficient service delivery, while escalating any data quality issues that may impact statutory compliance.
This is a hybrid vacancy, combining three days in the office with two days working remotely.
As a customer-focused organisation, we recognise that how we work is just as important as what we deliver, and we expect our colleagues to demonstrate our behaviours through positive collaboration, accountability, and a commitment to delivering excellent service.
What we are looking for
You will bring:
- Experience working to deadlines and performance targets
- Customer service experience
- Strong attention to detail
- The ability to organise your workload effectively and work methodically on your own initiative
- Strong written and verbal communication skills, with the ability to engage effectively with internal stakeholders.
- A sound working knowledge of Microsoft Office
- Proficiency in Microsoft Excel and Word
If this sounds like the opportunity you are looking for, we would be delighted to hear from you. Please click Apply today.
Interviews will be held on the 16th and 17th April.
REEDTGP
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your Microsoft Excel proficiency prominently as this is specifically mentioned alongside Word
📊 Quantify your administrative achievements: "Processed 150+ customer queries daily, maintaining 98% accuracy"
🎯 Emphasise experience meeting deadlines and targets as this role specifically requires working towards performance metrics
🤝 Showcase customer service experience as you'll be joining the Customer Contact team
🌐 Mention any hybrid or remote working experience as this role offers 2 days remote working
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Processed 200+ customer service enquiries weekly using Microsoft Excel tracking systems, maintaining 97% accuracy across rent and service charge accounts
- •Met monthly performance targets for 18 consecutive months while handling administrative procedures for 500+ customer accounts
- •Implemented data quality checks that reduced compliance issues by 25% through systematic review of customer account information
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Letter preview — tailored to the guinness partnership
Dear Hiring Manager,
The Guinness Partnership's commitment to excellent customer service aligns perfectly with my administrative background, which is why I am applying for the Administrator position in your Customer Contact team. My experience with Microsoft Excel and customer service delivery makes me well-suited to support your rent and service charge operations while maintaining the high standards your organisation demands.
My background in administrative roles has equipped me with the methodical approach and attention to detail essential for handling customer accounts and ensuring data quality compliance. I have consistently worked to deadlines and performance targets while maintaining excellent customer relationships.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you use Microsoft Excel to track and analyse customer account data?
- ›Describe your experience with administrative procedures and process documentation
- ›How do you ensure data quality when handling customer information?
- ›What methods do you use to organise and prioritise your workload effectively?
- ›How would you identify and escalate data quality issues that could impact compliance?
Behavioural
- ›Tell me about a time when you had to meet a challenging deadline while maintaining quality
- ›Describe a situation where you had to work methodically on your own initiative
- ›Give an example of how you've provided excellent customer service in a previous role
- ›Tell me about a time when you had to collaborate with internal stakeholders
- ›Describe how you handle multiple priorities and organise your workload
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time when you had to meet a challenging deadline while maintaining quality
Describe a situation where you had to work methodically on your own initiative