Administrator
Job description
Original text imported from Reed
Are you a motivated and process focussed individual with an eye for detail wanting to bring your skills to a global, difference-making company? You’ve come to the right place.
As long as you’re ready to learn, bring your enthusiasm and champion a customer-first mindset, you can make a difference as an Administrator at Specsavers. Alongside your hard work supporting our customers and colleagues, we’ll support you to grow your skills further than you thought possible. You’ll be at the forefront of bringing better hear and eye care to your community, while progressing your career and supporting others to do the same. In short, this is an opportunity you don’t want to miss.
Our store?
Based in Leyland - 12 months FTC
Our team
You’ll be joining a supportive team who are passionate about delivering exceptional care. We work closely together and pride ourselves on creating a welcoming and collaborative environment. Whether you’re looking to grow your skills or step into a more senior role, you’ll be supported every step of the way.
What’s on offer?
As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include:
- Up to £12.91 an hour (dependent on experience)
- 37.5 hours per week -Will include weekend working .
- We will auto-enrol you into the pension scheme with an employer contribution when you contribute too
- Specsavers Perks - a portal to a world of great everyday discounts and savings
- WeCare - our employee support service to help you and your immediate family when you need it most
- Complimentary subscription to the Headspace app
- Eyecare and hearcare discounts for you and your family
- Enjoy an additional paid day off on your birthday to celebrate you!
- Enhanced family leave and company sick pay
What you will be doing:
- Efficiently answering telephone calls to the store.
- Completing triage calls for pre-booked appointments using the details in the pre-visit questionnaire (PVQ) to inform your conversation with the customer and support with advice or booking in of other services.
- Outbound calls to customers with updates that can include – any changes to their appointment, update on products being available (including promoting a home delivery option if applicable), any delays to product collection
- Managing cancellations and where appropriate reschedule appointments.
- Supporting the management of the diary of clinics and staff rotas, allocating resource to ensure diary efficiency.
- Undertaking and completing a series of health and safety checklists to ensure that we are following basic health and safety principals in store.
- Quality assurance of products, rejecting and reordering where appropriate.
- Ordering of contact lenses, spectacle frames, and lenses and maintaining other stock as required.
- Supporting the management of the NHS eGOS reconciliation process.
- Managing some financial processes including the submission of invoices, cash reconciliation and banking.
- Filing and document scanning.
What we’re looking for?
- Experience of working in a fast-paced administration environment
- Excellent administration and organisational skills
- Systems literate, able to use different IT systems effectively including Office 365
- Excellent customer service approach, able to provide support and reassurance to customers
- Team worker with a positive can-do attitude
- Fantastic written and verbal communicator, able to adapt communication style to suit the audience.
- A high level of interpersonal skills with the ability to build working relationships with a wide range of people
Find out more
If you have everything we’re looking for and are excited by this opportunity, we’re excited to hear from you. We can’t wait for you to apply!
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your telephone customer service experience at the top of your CV as this role involves efficiently answering store calls and conducting triage assessments
📊 Quantify your administrative achievements: "Managed 150+ weekly appointments with 98% accuracy" or "Processed 200+ invoices monthly"
🌐 Emphasise any NHS or healthcare administration experience, particularly with systems like eGOS reconciliation processes
🎯 Showcase your stock management and ordering experience, especially with optical products, contact lenses, or medical supplies
🤝 Demonstrate your ability to work collaboratively in healthcare environments and support both customers and clinical teams
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 200+ weekly customer calls with 98% accuracy, conducting triage assessments and appointment scheduling across 3 clinical diaries
- •Processed NHS reconciliation reports for 150+ monthly appointments, ensuring 100% compliance with eGOS submission deadlines
- •Coordinated stock management for 500+ optical products including contact lenses and spectacle frames, reducing out-of-stock incidents by 25%
Free to copy — tailoring requires a 30-sec CV upload.
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Letter preview — tailored to Specsavers
Dear Hiring Manager,
Specsavers' commitment to bringing better eye and hearing care to communities aligns perfectly with my administrative background and customer-first approach. Your Leyland Administrator role particularly appeals to me because of the opportunity to use triage assessment skills and NHS eGOS reconciliation experience in a healthcare setting.
My background in customer service administration has equipped me with the telephone skills and process focus needed to efficiently manage appointment scheduling, conduct pre-visit questionnaire calls, and coordinate stock management for optical products. I understand the importance of accuracy when handling clinical diaries and supporting healthcare teams.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you handle the NHS eGOS reconciliation process?
- ›Describe your experience with appointment scheduling systems and diary management
- ›What quality assurance checks would you implement for optical products?
- ›How do you prioritise multiple administrative tasks in a busy healthcare environment?
- ›Explain your approach to stock management and reordering processes
Behavioural
- ›Tell me about a time you had to manage multiple customer calls while maintaining accuracy
- ›Describe a situation where you had to reschedule appointments due to unforeseen circumstances
- ›Give an example of when you identified a process improvement in your administrative work
- ›How do you handle difficult customers when delivering disappointing news about delays?
- ›Tell me about a time you had to work collaboratively with clinical staff to resolve an issue
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you had to manage multiple customer calls while maintaining accuracy
Describe a situation where you had to reschedule appointments due to unforeseen circumstances