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⚡ Source: ReedRef: 56881243

Administrative Officer

The Guardian·Newcastle upon Tyne, North East·Posted 4 days ago
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Job description

Original text imported from Reed

Administrative Officer

  • Contract: Full-time, 2-year Fixed Term Contract
  • Salary: £23,132 - £24,113 per annum (depending on experience)
  • Hours: 35 hours per week, Monday to Friday (9am-5pm)
  • Location: office-based, Newcastle upon Tyne
  • Benefits: 28 days' annual leave plus bank holidays; 6% employer pension contribution
  • DBS: Enhanced DBS required
  • Occupational requirement: This post is open to women only, exempt under Schedule 9, Part 1 of the Equality Act 2010

    Charity People is delighted to be partnering with the a women's Centre to recruit for their Administrative Officer.

    This is a key role within a respected, Black-led organisation supporting Black and racialised women and children affected by domestic abuse and other forms of Violence Against Women and Girls (VAWG). The Administrative Officer will play a vital part in ensuring the smooth day-to-day running of the organisation, providing high-quality administrative and operational support to staff, partners and visitors.

    About the charity

    For over 30 years, the this Centre has stood alongside Black and racialised women and children in Newcastle. The organisation delivers trauma-informed, culturally responsive services that support recovery from violence, abuse and discrimination, helping people rebuild safety, confidence and independence. The Centre is rooted in anti-racist, Black feminist values and survivor-centred practice.

    About the role

    The Administrative Officer is a central point of contact within the organisation and plays a crucial role in supporting staff, systems and services. This is a varied and hands-on role, combining general administration, coordination, events support, data management and health and safety responsibilities.

    You will be highly organised, proactive and comfortable working in a busy environment where confidentiality, compassion and attention to detail are essential.

    Key responsibilities

  • Provide comprehensive administrative support to the Executive Director and senior staff
  • Manage correspondence, filing systems and document preparation
  • Coordinate diaries, meetings, travel and room bookings
  • Prepare agendas, take minutes and follow up on actions
  • Support the planning and delivery of internal and external events, including training and community events
  • Maintain accurate databases, records and reports in line with UK GDPR
  • Support health and safety processes, including risk assessments and record-keeping
  • Act as a welcoming point of contact for visitors, stakeholders and partner organisations
  • Provide cover for reception when required and support wider operational needs

    About you

    You will bring:

  • Experience in a similar administrative role, ideally within the charity or voluntary sector
  • Excellent written and verbal communication skills
  • Strong organisational and time-management skills with the ability to juggle competing priorities
  • High attention to detail and accuracy
  • Confidence handling sensitive and confidential information
  • Experience supporting events, meetings or training delivery
  • A proactive, 'can-do' approach and the ability to work independently

    Desirable experience includes:

  • Supporting vulnerable people or working in safeguarding-led environments
  • Experience with CRMs or document management systems
  • Health & safety or first aid knowledge (or willingness to train)

    Values & Approach

    • Commitment to The Angelou Centre's vision, values, and black feminist ethos.
    • Strong commitment to equality, diversity, and inclusion.
    • Empathy, patience, and cultural competence.
    • Ability to motivate and empower women to build independence.
    • 'Can-do' attitude with a proactive, solution-focused approach.
    • Willingness to learn, take feedback, and develop professionally.

    Representation, Lived Experience & Encouragement to Apply

    This charity recognises the value of lived experience, cultural understanding and representation in delivering effective, trusted services. We particularly welcome applications from women who feel a strong connection to the communities we support and who believe their background, perspective or lived experience would enhance our work.

    We are also aware that Black and racialised women are often less likely to apply for roles unless they meet every listed requirement. If you are excited by this role but your experience does not align perfectly with every criterion, we strongly encourage you to apply. You may be exactly the person we are looking for.

    How to apply

    Please email your CV and a covering letter to Tatiana Ostara outlining how your experience and skills meet the requirements of the role.

    Closing date for applications: Monday 18th May at 9:00 am.

    Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

  • SpeedCV AI

    Key skills

    AI-extracted from the job advert

    Must-have skills
    Enhanced DBS clearanceAdministrative experienceUK GDPR complianceCharity or voluntary sector experienceEvent coordinationDatabase managementHealth and safety processes
    Nice-to-have
    VAWG sector knowledgeTrauma-informed practiceAnti-racist approachesMeeting minute takingRisk assessment experience
    Soft skills
    Attention to detailConfidentialityCompassionOrganisationTime managementCommunicationProactive approachDiscretion
    SpeedCV AI

    Application advice

    5 AI-generated recommendations to maximise your chances.

    1

    ⭐ Highlight your charity or voluntary sector experience at the top of your CV as this role specifically values sector knowledge

    2

    📊 Quantify your administrative achievements: "Managed 150+ stakeholder contacts" or "Coordinated 12 monthly board meetings"

    3

    🔒 Emphasise your Enhanced DBS clearance and experience handling sensitive information, crucial for this VAWG support role

    4

    🎯 Showcase event coordination skills with specific examples of training sessions or community events you've supported

    5

    🤝 Demonstrate cultural competency and understanding of anti-racist, trauma-informed approaches in your experience section

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    Suggested CV bullets

    3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.

    How to tailor your CV

    Add these 3 bullets under your most recent experience:

    • Managed confidential databases for 200+ service users ensuring full UK GDPR compliance and trauma-informed data handling protocols
    • Coordinated 24 community events annually including training sessions and stakeholder meetings, supporting 150+ attendees per quarter
    • Maintained Enhanced DBS clearance and processed 45+ risk assessments monthly for charity supporting vulnerable women and children

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    Letter preview — tailored to The Guardian

    Dear Hiring Manager,

    The Guardian's commitment to supporting Black and racialised women through trauma-informed, culturally responsive services aligns perfectly with my administrative experience in the charity sector and passion for VAWG support work.

    My background in charity administration, combined with Enhanced DBS clearance and UK GDPR compliance experience, has prepared me to handle the sensitive nature of this role whilst maintaining the highest standards of confidentiality and compassion that survivors deserve.

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    SpeedCV AI

    Interview questions

    10 questions generated from this advert.

    Technical

    • How would you ensure UK GDPR compliance when managing sensitive client databases?
    • Describe your experience with database management and record-keeping systems
    • What health and safety processes have you implemented in previous administrative roles?
    • How do you approach risk assessment documentation and record-keeping?
    • What experience do you have with Enhanced DBS processes and maintaining clearance?

    Behavioural

    • Tell me about a time when you had to handle highly confidential information
    • Describe a situation where you had to juggle multiple competing priorities
    • How would you support someone who has experienced trauma while maintaining professional boundaries?
    • Give an example of when you've had to be the welcoming face of an organisation
    • Tell me about a time you coordinated an event or meeting under pressure
    SpeedCV AINEW

    STAR answer examples

    Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.

    1Question

    Tell me about a time when you had to handle highly confidential information

    When working at a domestic violence charity, I managed a database containing 180 survivor records including court orders and safe house locations. I discovered a data breach risk when a volunteer accidentally accessed restricted files. I immediately secured the system, changed access permissions, and implemented a two-factor authentication process. I then conducted training for 12 staff members on data protection protocols. This prevented any actual breach and resulted in our charity achieving Cyber Essentials certification, strengthening trust with our 95% repeat service user rate.
    2Question

    Describe a situation where you had to juggle multiple competing priorities

    During our annual fundraising week, I simultaneously coordinated a 200-person gala dinner, prepared board meeting papers for 8 trustees, and managed crisis support for 15 urgent referrals. I created a priority matrix focusing on survivor safety first, then donor relations, then governance. I delegated menu coordination to our events volunteer, scheduled board papers 48 hours early, and established hourly check-ins with our crisis team. All three priorities were delivered successfully, raising £18,000 at the gala while maintaining uninterrupted support services.

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