Trade Sales Counter Person
Job description
Original text imported from Reed
As a Trade Sales Counter Person, you will be the face of Howdens, providing potential and existing customers with outstanding service and support. As part of the wider sales team, you will contribute to generating and following up on leads, helping to drive sales growth. you will process sales for customers, ensuring accurate pricing, delivery dates, and stock requirements. Your effective customer account management skills will aim to expand our customer base and develop long-term collaborative relationships with our trade customers.
Maintaining up-to-date product and industry knowledge will be a priority, allowing you to provide informed recommendations and assistance to our valued customers. Thriving in a fast-paced environments, you'll demonstrate strong prioritisation and organisational skills as a Trade Sales Counter Person, ensuring smooth operations at the trade sales counter.
Skills and attributes you need to be a successful Trade Sales Counter Person:
- Customer service
- Thrives in fast-paced environments
- An eye for design
- Sales-focused
- Prioritisation and organisation skills
- Communication
What you get from us as a Trade Sales Counter Person:
- Competitive base salary
- Monthly depot bonus OTE
- Team incentives and outings
- Competitive Pension Plan with a maximum company contribution of 12%.24 days holiday, rising to 26 days after 5 years
- Staff discount on Howdens products
- Buy as you earn share scheme
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
How to apply:
When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.
Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
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Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your trade sales or counter sales experience prominently as Howdens specifically seeks a Trade Sales Counter Person
📊 Quantify your sales achievements: 'Increased depot sales by 15% through effective customer account management'
🏠 Emphasise any kitchen, joinery, or hardware industry knowledge as Howdens is the UK's number one trade kitchen supplier
🤝 Showcase your ability to build long-term relationships with trade customers, as this is key to expanding their 460,000+ customer base
🎯 Demonstrate your fast-paced environment skills and prioritisation abilities as these are essential for smooth trade counter operations
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed trade customer accounts generating £180k monthly sales through effective relationship building and product recommendations
- •Processed 45+ daily sales orders with 98% accuracy in pricing, delivery dates, and stock requirements for kitchen installations
- •Increased depot customer base by 12% through proactive lead generation and follow-up with trade professionals
Free to copy — tailoring requires a 30-sec CV upload.
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We've drafted a cover letter for Howdens Joinery. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Howdens Joinery
Dear Hiring Manager,
Howdens' position as the UK's number one trade kitchen supplier makes this Trade Sales Counter Person role exactly the career step I've been seeking. My background in trade sales and customer account management aligns perfectly with your need to serve 460,000+ trade professionals across your 900+ depot network.
My background in fast-paced retail environments has equipped me with the prioritisation and organisational skills essential for smooth trade counter operations. I understand the importance of accurate pricing, delivery dates, and stock management in building long-term collaborative relationships with trade customers.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you handle pricing and stock requirements for a large kitchen order?
- ›What experience do you have with trade customer account management systems?
- ›How do you stay updated with kitchen and joinery product knowledge?
- ›Describe your approach to processing sales orders with accurate delivery dates
- ›What methods would you use to generate and follow up on trade leads?
Behavioural
- ›Tell me about a time you provided outstanding customer service in a fast-paced environment
- ›Describe a situation where you had to prioritise multiple customer requests at a sales counter
- ›Give an example of how you built a long-term relationship with a difficult customer
- ›Tell me about a time you had to learn new product knowledge quickly to help a customer
- ›Describe a situation where you contributed to sales growth in a team environment
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you provided outstanding customer service in a fast-paced environment
Describe a situation where you had to prioritise multiple customer requests at a sales counter