Trade Sales Counter Person
Job description
Original text imported from Reed
As a Trade Sales Counter Person, you will be the face of Howdens, providing potential and existing customers with outstanding service and support. As part of the wider sales team, you will contribute to generating and following up on leads, helping to drive sales growth. you will process sales for customers, ensuring accurate pricing, delivery dates, and stock requirements. Your effective customer account management skills will aim to expand our customer base and develop long-term collaborative relationships with our trade customers.
Maintaining up-to-date product and industry knowledge will be a priority, allowing you to provide informed recommendations and assistance to our valued customers. Thriving in a fast-paced environments, you'll demonstrate strong prioritisation and organisational skills as a Trade Sales Counter Person, ensuring smooth operations at the trade sales counter.
Skills and attributes you need to be a successful Trade Sales Counter Person:
- Customer service
- Thrives in fast-paced environments
- An eye for design
- Sales-focused
- Prioritisation and organisation skills
- Communication
What you get from us as a Trade Sales Counter Person:
- Competitive base salary
- Monthly depot bonus OTE
- Team incentives and outings
- Competitive Pension Plan with a maximum company contribution of 12%.24 days holiday, rising to 26 days after 5 years
- Staff discount on Howdens products
- Buy as you earn share scheme
About Howdens:
Howdens Joinery is the UK’s number one trade kitchen supplier providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe – making us the first choice for more than 460,000 loyal trade professionals. Last year our sales reached circa 2.3bn, and we have an ambitious growth agenda.
There is a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.
How to apply:
When you apply, you will need to attach a CV. If this is your first time applying for a role with us, you will need to activate your account when you apply for this role. Please check your email carefully to ensure that you have completed this step. We are unable to view your application if you have not activated your account. Good luck with your application.
Howdens is founded on the principle of being Worthwhile for ALL concerned. We’re working hard to ensure we provide an inclusive environment where everyone feels welcome. We will do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, please email with the job title and location, and we will be happy to help you.
Please note that candidates applying for this role must have a valid right to work in the UK, we do not offer sponsorship of employment for any depot positions at this time. We appreciate your understanding.
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Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🏪 Emphasise your trade counter or B2B sales experience prominently as Howdens specifically seeks Trade Sales Counter expertise
🔨 Highlight any kitchen, joinery, or hardware industry knowledge as this directly matches their product portfolio
📊 Quantify your sales achievements: "Managed 85 trade accounts, achieving 15% growth in repeat business"
🎯 Showcase your customer account management skills as they want to expand their 460,000+ trade professional customer base
💼 Demonstrate your ability to thrive in fast-paced commercial environments, matching their entrepreneurial culture
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 75 trade accounts generating £850k annual revenue, achieving 18% growth through proactive account development and product recommendations
- •Processed 45+ daily trade orders with 99.2% accuracy in pricing and delivery coordination, supporting depot's monthly bonus targets
- •Built relationships with 120+ trade professionals through expert product knowledge and design consultation, resulting in 25% increase in repeat business
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Letter preview — tailored to Howdens Joinery
Dear Hiring Manager,
Howdens Joinery's position as the UK's number one trade kitchen supplier makes this Trade Sales Counter Person role in Chatham exactly the career move I've been seeking. My background in trade sales and customer account management aligns perfectly with your need to serve 460,000+ trade professionals and drive growth within your £2.3bn operation.
My background in trade counter sales has equipped me with the skills to thrive in fast-paced commercial environments whilst maintaining the high service standards that build long-term customer relationships. I understand the importance of accurate pricing, delivery coordination, and product knowledge in supporting trade customers' business success.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you handle pricing and delivery coordination for multiple trade orders simultaneously?
- ›What experience do you have with kitchen or joinery products and their specifications?
- ›How do you maintain accurate stock levels and manage inventory requirements?
- ›Describe your approach to processing complex trade sales orders with multiple product lines
- ›How would you use product knowledge to make recommendations to trade customers?
Behavioural
- ›Tell me about a time you exceeded sales targets in a fast-paced environment
- ›Describe a situation where you built a long-term relationship with a difficult trade customer
- ›Give an example of how you prioritised multiple urgent customer requests
- ›Tell me about a time you had to learn new product knowledge quickly to help a customer
- ›Describe how you've contributed to team sales growth in a previous role
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you exceeded sales targets in a fast-paced environment
Describe a situation where you built a long-term relationship with a difficult trade customer