Store Manager
Job description
Original text imported from Reed
Age UK is recruiting! We have a fantastic opportunity for a Store Manager to join our friendly and supportive Alresford team.
Utilising your previous retail experience and excellent managerial skills, you will manage the day to day running of our store - maximising store sales and profits while ensuring our customers receive an excellent service. In doing so, you will be helping to raise funds for Age UK and the incredible services and support they provide to older people.
As Store Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.
If you are a motivated manager with a passion for retail and would like to use your skills to support a charity that helps thousands of older people across the UK, this may be the role for you!
Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)
Please note this opportunity will require the successful candidate to work 35 hours across a 7-day working week, including Saturdays and Sundays on a rota basis.
To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.
You will have:
- Experience in a performance driven retail/customer centric environment
- Experience of managing people
- Ability to lift and carry bags of stock up to 10kg's
- Ability to build, retain and develop a team
- Strong drive to achieve results through others
- Ability to delegate, coach and listen
- Ability to manage time under conflicting priorities
- Ability to motivate self and others
- An open and adaptable approach to change and be able to support others through it
- Experience of communicating with a diverse workforce and customer base
- Ability to establish and maintain successful retail processes and merchandising
- IT literacy and numeracy skills
What we offer in return:
- Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.
Supporting statements and anonymisation
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your retail management experience at the top of your CV as the advert specifically seeks performance-driven retail environment experience
📊 Quantify your retail achievements: 'Increased store sales by 15% while managing 8 staff members and 12 volunteers'
🤝 Emphasise volunteer management skills as this role uniquely combines paid staff and volunteer coordination
🎯 Showcase your ability to work flexible hours including weekends as the role requires 35 hours across 7 days
💪 Mention physical capability for stock handling up to 10kg as this is explicitly required
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Managed 12-person retail team including 6 volunteers, achieving 18% increase in monthly sales through improved merchandising and customer service training
- •Implemented new stock rotation system reducing waste by 25% while maintaining visual merchandising standards across 2,400 sq ft retail space
- •Led team through store restructure, coaching 8 staff members on new processes and maintaining 95% customer satisfaction during transition period
Free to copy — tailoring requires a 30-sec CV upload.
Your cover letter is ready
We've drafted a cover letter for Age Uk. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Age Uk
Dear Hiring Manager,
Age UK's mission to support older people across the UK aligns perfectly with my retail management background and passion for meaningful work. Having managed retail teams in performance-driven environments, I am excited to bring my merchandising and leadership skills to your Winchester store while contributing to such an important cause.
My background in retail management has equipped me with the skills to maximise sales, develop diverse teams, and maintain excellent customer service standards. I have experience managing both staff and volunteers, implementing effective retail processes, and adapting to changing priorities whilst maintaining team motivation.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you approach merchandising in a charity shop to maximise sales?
- ›What retail processes would you implement to improve store efficiency?
- ›How do you use IT systems to track sales performance and stock levels?
- ›Describe your approach to managing stock rotation and pricing in charity retail
- ›What methods would you use to analyse customer footfall and buying patterns?
Behavioural
- ›Tell me about a time you managed both paid staff and volunteers
- ›Describe a situation where you had to motivate a team during challenging times
- ›Give an example of how you've handled conflicting priorities in a retail environment
- ›Tell me about a time you implemented change in a retail setting
- ›Describe how you've built and developed a retail team from scratch
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you managed both paid staff and volunteers
Describe a situation where you had to motivate a team during challenging times