Service Architect
Job description
Original text imported from Reed
Description
Service Architect
Location: Farnborough, with flexibility to work from home dependent on business demands
Salary: £58,400 - £74,900
The Role
The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational Service Delivery and Continual Service Improvement to Leidos customers.
The primary objective of the Service Architect is to use the Leidos product set (StarTT, SecDevOps etc.) to design services that are user centric. Responsible for the delivery of cost-effective service solutions that achieves customer’s requirements, meets mission needs and which can be fully integrated with the customer’s service eco-system.
What will I be doing?
The Service Architect will be responsible for varied deliverables across the Programme;
Bids & Proposal
- Producing Service Management responses for proposals and being the Service Lead on bids or being a Service Architect in support of the Service Lead (I.e. deputy).
- Delivering an overall service architecture that meets the needs of the customer and Leidos strategy.
- Working with the Project Lead (Programme or Project Manager) to develop an implementation plan to deliver the service architecture in line with overall customer and programme timelines.
- Creation of a Basis of Estimate (BOE) to establish the level of effort for all operations and the effort to stand the service up from an SM perspective.
- Ensuring Service Management resources are underwritten with the Leidos Service Director.
- Creation and management of Service Management RAID logs.
- Working closely with the Solution Architect Lead Engineer and SMEs to ensure the technical solution and engineering BOEs they develop support the service architecture principles.
- Translating customer requirements and contractual obligations into a Service solution.
- Providing thought leadership in relation to service architecture.
- Managing bid workload to a costed budget.
- Working in collaboration with Solution Leads, Programme, SME’s, Capture, Sales and Bid teams.
- Performing peer reviews (Solution Overview, HLDs, Delivery plans etc.) as required to ensure that high-quality proposals are submitted.
- Performing audits, standards compliance checks and due diligence as required.
- Upon contract award (and dependent on Service Architecture availability), responsible for the implementation of solutions and subsequent handover to the Service Delivery and Operations teams.
Service Design
- All aspects of Service Design, creating Service Design Plans (SDPs) and using Service Delivery patterns and common sub-processes to support solution development.
- Collaborating with Solution Architect and Chief Engineer to develop Service Management architecture.
- Collaborating with Programme or Project Management to lead on service elements of delivery to enable the transition the service into live production.
- Identifying and managing service risks, dependencies and issues appropriately aligned to the Service Delivery Plan.
- Involvement in transitioning new services from Projects to Business as Usual (BAU) through formal Service Transition processes and Service Readiness Review gates.
Service Implementation
- Reporting into the role of the Service Delivery Manager (SDM) to ensure the service model is fit for operational purpose, support and management (maintainable and adaptable) and in line with the Customer and Leidos strategy.
- Liaising with Programme Management, Service Delivery, and customers to assure delivery of quality service products on time and to budget.
- Ensuring teams involved with delivery of the service have their processes and supporting artefacts.
- Supporting transformation of the customer organisation to an ITIL based model.
- Working closely with the Service Operations team to ensure that implemented or changed services can deliver to target service levels and performance indicators.
CSI
- Championing Service Management and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO20000.
- Identifying areas of improvement.
- Establishing CSI mechanisms for the life of the service.
What does Leidos need from me?
To be successful in this role you will have experience in designing full end-to-end service solutions in large scale enterprise environments.
You will need good understanding of enterprise IT technologies infrastructure components and business processes.
You will be highly experienced and qualified in service management frameworks (ITIL) and their practical implementation. Experienced in large scale outsourcing bid responses, particularly government model contract.
The Service Architect must have:
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your ITIL Service Management certification prominently as this role centres on Service Design and Service Transition frameworks
📊 Quantify your service architecture experience: "Designed 15 service solutions reducing deployment time by 40%"
🔧 Emphasise experience with Basis of Estimate (BOE) creation and RAID log management as these are specifically mentioned deliverables
🎯 Showcase bid and proposal writing experience as the role involves producing Service Management responses for proposals
🤝 Demonstrate collaboration skills with Solution Architects and Programme Managers as cross-functional working is essential
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Led service architecture design for 8 government contracts worth £12M, implementing ITIL Service Design processes that reduced service transition time by 35%
- •Created Basis of Estimates for 15 service solutions using StarTT and SecDevOps platforms, achieving 95% accuracy in resource forecasting across £2.8M programmes
- •Managed RAID logs for 6 concurrent service implementations, identifying 23 critical dependencies and mitigating risks that prevented £450k in potential delays
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Letter preview — tailored to Appcast Enterprise
Dear Hiring Manager,
Appcast Enterprise's focus on delivering user-centric service solutions using Leidos products aligns perfectly with my service architecture expertise. My background in ITIL Service Management and experience creating Basis of Estimates for complex programmes makes me well-suited for this Service Architect position.
My background in service design and bid management has equipped me with the skills to translate customer requirements into cost-effective service solutions whilst managing cross-functional stakeholder relationships. I have successfully led service architecture implementations and managed RAID logs across multiple programmes.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you approach creating a Basis of Estimate for a complex service architecture implementation?
- ›Describe your experience with ITIL Service Design and Service Transition processes
- ›How do you ensure service architecture aligns with customer requirements and contractual obligations?
- ›What's your approach to managing RAID logs in a service management context?
- ›How would you integrate Leidos products like StarTT and SecDevOps into a service solution?
Behavioural
- ›Tell me about a time when you had to translate complex customer requirements into a service solution
- ›Describe a situation where you had to collaborate with multiple stakeholders on a service architecture project
- ›Give an example of when you provided thought leadership on a service architecture challenge
- ›Tell me about a time when you had to manage competing priorities in a bid or proposal process
- ›Describe a situation where you identified and managed service risks or dependencies
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time when you had to translate complex customer requirements into a service solution
Describe a situation where you had to collaborate with multiple stakeholders on a service architecture project