Picker/Driver
Job description
Original text imported from Reed
About the role
Overtime opportunities also available
Within this role you will have the opportunity as a permanent member of the team to join our delivery team.
You will join the business as a Van driver with a mix of duties, including picking for the delivery team which includes supporting the delivered operation in achieving first class customer service.
You will need a full driving license to be considered for this role.
Our drivers are the beating heart of our business and you will play a vital role in ensuring customers receive their deliveries on time and with a great service.
What is in it for you
At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits:
- A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year.
- After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases.
- 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year.
- Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply.
- Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses.
- 50% off health checks at Tesco Pharmacy.
- Exclusive access to discounted RAC breakdown cover rates
- An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme.
- After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount.
- Retirement savings plan (pension) - save up to 5% and Booker will match your contribution.
- Life Assurance - You are covered for death in service life cover of up to three times annual pay
- Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family.
- A great holiday package
You will be responsible for
Responsible for the accurate picking and dispatch of goods by picking against a hand held terminal and advising Manager of any differences.
Checking quality, shelf life and ensuring packaging is robust in preparation for Delivery.
Responsible for providing a high standard of customer service by processing deliveries efficiently and to target.
Providing first class service to our customers when delivering their goods.
Being polite when dealing with delivery staff and responding appropriately to queries and complaints referring any complex situations to someone who can help.
You’ll be loading stock in to the vehicle at the Branch and unloading at the customer premises. You’ll also need to ensure the paperwork is completed accurately.
You will need
A can do attitude
A passion for customer service
Be willing to go the extra mile
Always be there, on time and properly presented.
Full driving license
About us
Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.
Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.
We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact
Please note
We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*
For more information about us please visit www.bookergroupjobs.co.uk
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
🚚 Highlight your full UK driving licence prominently as this is essential for the role
📱 Mention experience with handheld devices or warehouse management systems if you have it
🎯 Emphasise your customer service skills as you'll be the face of Tesco to customers
📦 Include any warehouse, picking, or logistics experience to show relevant background
⏰ Demonstrate reliability and punctuality as timely deliveries are crucial to the role
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Operated handheld terminals to pick 150+ orders daily with 99.2% accuracy across warehouse operations
- •Delivered 25-30 customer orders per shift while maintaining 4.8/5 customer satisfaction rating
- •Managed loading and quality checking of 200+ product lines daily, ensuring zero damaged deliveries
Free to copy — tailoring requires a 30-sec CV upload.
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We've drafted a cover letter for Tesco. Preview the opening, then unlock the full personalised version.
Letter preview — tailored to Tesco
Dear Hiring Manager,
Tesco's commitment to first-class customer service through efficient delivery operations aligns perfectly with my experience in logistics and customer-facing roles. With my full UK driving licence and background in warehouse operations, I am well-positioned to excel as a Picker/Driver in your Grantham team.
My background in warehouse operations and customer service has equipped me with the skills to handle both the picking responsibilities using handheld terminals and the customer interaction aspects of delivery work. I understand the importance of accuracy in order fulfilment and maintaining product quality throughout the delivery process.
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Interview questions
10 questions generated from this advert.
Technical
- ›How would you handle a discrepancy between what's on your handheld terminal and the physical stock?
- ›What safety checks would you perform before starting your delivery route?
- ›How would you ensure product quality during the picking process?
- ›What would you do if a customer's order contained damaged packaging?
- ›How would you prioritise multiple delivery stops to ensure efficiency?
Behavioural
- ›Tell me about a time you provided excellent customer service under pressure
- ›Describe a situation where you had to work as part of a team to meet a deadline
- ›How would you handle a customer complaint about a late or incorrect delivery?
- ›Give an example of when you had to adapt to changes in your work routine
- ›Tell me about a time you noticed a problem and took initiative to solve it
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time you provided excellent customer service under pressure
Describe a situation where you had to work as part of a team to meet a deadline