Payments Officer
Job description
Original text imported from Reed
An established financial services firm is looking to hire a Payments Analyst to join a busy and highly regulated operations team. This role plays a key part in ensuring the accurate processing, verification and release of borrower and lender payments in line with facility agreements and internal controls.
Key Responsibilities
- Review and release payment files for borrower payments and lender remittances, including interest, fees and principal
- Manage ad-hoc and unscheduled loan repayments, liaising closely with relationship management teams
- Track and monitor payments through approval and release stages, ensuring completion ahead of currency cut-off times
- Perform call-back verification on first-time payments in a professional, client-focused manner
- Investigate payment failures and exceptions, ensuring timely resolution
- Provide training and knowledge support to new joiners within the operations team
- Support ad-hoc operational tasks as required
Skills & Experience Required
- Previous experience in a payments or financial services operations role
- Strong understanding of payment controls, risk awareness and deadlines
- Experience investigating payment failures and handling exceptions
- Highly detail-oriented with strong organisational and time-management skills
- Confident communicator with the ability to build effective internal relationships
- Good working knowledge of MS Office (Excel, Word, Outlook)
Why Apply
- Join a collaborative, fast-paced operations environment
- Gain exposure to complex payment flows and loan servicing activity
- Opportunity to act as a subject matter expert within payments operations
If you are an experienced payments professional looking for a hands-on role with responsibility and visibility, we’d be keen to hear from you.
Key skills
AI-extracted from the job advert
Application advice
5 AI-generated recommendations to maximise your chances.
⭐ Highlight your payment processing experience prominently as the role specifically requires previous payments or financial services operations experience
📊 Quantify your payment volumes: 'Processed 150+ daily payment files worth £2.8M, maintaining 99.7% accuracy'
🎯 Emphasise your exception handling skills as investigating payment failures is a key responsibility mentioned multiple times
🤝 Showcase your client communication abilities since call-back verification requires professional, client-focused interaction
⏰ Demonstrate your ability to work under tight deadlines, particularly with currency cut-off times which are critical in this role
Suggested CV bullets
3 bullets our AI drafted for this specific advert, mirroring its ATS keywords.
Add these 3 bullets under your most recent experience:
- •Processed 180+ daily payment files worth £3.2M across borrower and lender remittances, maintaining 99.8% accuracy rate
- •Investigated 25+ payment failures weekly using systematic exception handling procedures, achieving 95% same-day resolution
- •Performed call-back verification on 40+ first-time payments monthly, ensuring compliance with facility agreement controls
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Letter preview — tailored to Reed
Dear Hiring Manager,
Reed's Payments Analyst position combines my passion for payment controls with loan servicing expertise in exactly the regulated environment where I thrive. My experience in payment processing and exception handling aligns perfectly with your requirements for managing borrower and lender remittances whilst maintaining strict currency cut-off compliance.
My background in financial services operations has equipped me with the detailed approach needed to investigate payment failures and perform professional call-back verification. I understand the critical importance of accuracy when processing facility agreement payments and have consistently delivered results in fast-paced, highly regulated environments.
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Interview questions
10 questions generated from this advert.
Technical
- ›How do you ensure payment accuracy when processing borrower and lender remittances?
- ›What steps would you take to investigate a failed payment transaction?
- ›How do you manage currency cut-off times when processing international payments?
- ›Describe your experience with facility agreement compliance in payment processing
- ›What payment controls would you implement to mitigate operational risk?
Behavioural
- ›Tell me about a time when you had to resolve a complex payment exception under tight deadlines
- ›Describe a situation where you had to train a new team member on payment processes
- ›Give an example of when you identified a process improvement in payment operations
- ›How do you handle competing priorities when managing multiple payment files?
- ›Tell me about a time when you had to communicate payment issues to relationship managers
STAR answer examples
Model answers using the Situation-Task-Action-Result framework. Adapt to your own experience.
Tell me about a time when you had to resolve a complex payment exception under tight deadlines
Describe a situation where you had to train a new team member on payment processes